Restaurant General Manager

1 week ago

Hermanus, South Africa PH Group Full time

**Job description**

**Job Title**: General Restaurant Manager for busy evening restaurant
**Location**: PH Group, Hermanus
**Reports To**: Group Operation Manager

**Position Overview**:
As the General Restaurant Manager, you will play a pivotal role in overseeing the daily operations of our restaurant’s front-of-house team. You’ll be responsible for ensuring an exceptional guest experience by leading and managing the front-of-house staff, coordinating service activities, and maintaining a welcoming atmosphere. Your leadership, organizational skills, and commitment to excellence will contribute directly to our restaurant’s success and reputation.

**Key Responsibilities**:

- **Guest Experience**: Ensure a high standard of guest satisfaction by addressing concerns, providing solutions, and maintaining a positive, professional atmosphere throughout the dining experience.
- **Team Leadership**: Supervise, motivate, and lead front-of-house staff, including servers, hosts, and bartenders, providing training, guidance, and support to ensure a cohesive and efficient team.
- **Scheduling & Staffing**: Create and manage staff schedules to ensure adequate coverage during peak times, while maintaining labor cost control.
- **Operations Management**: Oversee front-of-house operations, including managing table turnover, guest seating, and reservation systems to ensure smooth service flow.
- **Communication**: Maintain clear communication with kitchen staff, management, and the front-of-house team to ensure timely and accurate service.
- **Quality Control**: Monitor food quality, presentation, and service standards to ensure consistency and adherence to brand standards.
- **Problem Resolution**: Handle guest complaints and issues professionally, resolving conflicts quickly and effectively to ensure guest satisfaction.
- **Training & Development**: Lead training sessions for new hires and ongoing training for the team, fostering an environment of continuous improvement.
- **Financial Oversight**: Assist with managing daily sales, cash handling, and tracking inventory in collaboration with the management team.

**Qualifications**:

- Minimum of 2-3 years of experience in restaurant management, preferably in a front-of-house role.
- Strong leadership, organizational, and interpersonal skills.
- Excellent communication skills and the ability to work under pressure in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive guest experience.
- Ability to manage and motivate a team effectively.
- Knowledge of restaurant operations, POS systems, and scheduling software, google drive, excel
- Flexibility to work evenings, weekends, and holidays as needed.
- Own transport
- HR background vital

**Preferred Skills**:

- Previous experience in fine dining or upscale hospitality.
- Strong problem-solving skills and ability to think on your feet.
- A deep understanding of restaurant trends and customer service best practices.

**Why Join Us?**

At The PH Group, we believe that our team members are the heart of our success. As the Front of House Manager, you'll have the opportunity to lead a dynamic team, contribute to an outstanding guest experience, and grow within a respected and expanding restaurant group. We offer competitive compensation, growth opportunities, and a supportive work environment where your efforts are truly appreciated.

Work Location: In person

  • General Restaurant Manager Stanford

    1 week ago

    Hermanus, South Africa Ou Meul Stanford Full time

    As the General Manager of an Ou Meul store, you are responsible for the smooth day to day running and for the results of the store. You are the leaders in your business and creating a great team that is motivated is key to making you a successful manager. You should have excellent communication skills and lots of positive energy. Having the ability to think...

  • Restaurant Manager

    2 days ago

    Hermanus, South Africa The Deli Coffee Co. Full time

    Restaurant Manager Responsibilities: - Open and closing duties of the restaurant - Restaurant staff control - Kitchen stock control and ordering of stock - Restaurant staff daily training routine - Staff rosters and time schedules Pay: R15 000,00 - R23 000,00 per month **Experience**: - Restaurant management: 3 years (preferred)

  • Restaurant Manager

    1 week ago

    Hermanus, South Africa A24 Group Full time

    Restaurant Manager - Moody Lagoon **Location**: Benguela Cove, Hermanus **About Us**: Moody Lagoon is a restaurant located on Benguela Cove in the coastal resort of Hermanus. We operate 7 days a week for lunch and extend to dinner service during December and January, offering a unique dining experience in a picturesque setting. **Key...

  • Restaurant Manager

    1 week ago

    Hermanus, Western Cape, South Africa A24 Group Full time R40 000 - R120 000 per year

    RESTAURANT MANAGERABOUT THE ROLEMoody Lagoon is seeking an exceptional Restaurant Manager to lead our dynamic team and elevate our dining experience. This is not a job for the faint-hearted—we need a driven, hands-on leader who thrives in a fast-paced environment and has the energy and vision to take our restaurant to the next level.Operating 7 days a week...

  • Assistant Restaurant Manager

    1 week ago

    Hermanus, South Africa The Right Company Full time

    ASSISTANT RESTAURANT MANAGER - HERMANUS - R Market Currently recruiting for a 5* Assistant Restaurant Manager for a stunning Hotel in Hermanus to effectively manage the day-to-day operations of all the F&B outlets and employees as well as ensure guest satisfaction. Supporting and aiding the Restaurant Manager in achieving the profitability of the F&B...

  • Front of House Manager

    1 week ago

    Hermanus, Western Cape, South Africa The Culture Coach Full time R264 000 - R324 000 per year

    Front of House Manager – Restaurant (Hermanus)We're looking for an energetic, customer-obsessed Front of House Manager to join a well-known, established restaurant franchise in Hermanus.This is a hands-on, in-person role suited to someone who thrives on delivering an exceptional guest experience and leading by example on the restaurant floor.Key...

  • Assistant General Manager

    4 days ago

    Hermanus, South Africa Helderberg Personnel Full time

    assistant general manager The main purpose of the position is to effectively manage the day-to-day operations and employees as well as ensure guest satisfaction as well as supporting and aiding the General Manager in achieving the profitability of the hotel and operational success *** **Minimum Experience and Qualification Required**: - Post matric hotel...

  • Deputy General Manager Birkenhead House

    1 week ago

    Hermanus, South Africa The Royal Portfolio Full time

    The Deputy General Manager at Birkenhead House works hand in hand with the General Manager to ensure that all hotel policies and procedures are adhered to, that the purpose and values of the company are lived, and that all departments are running optimally and at full capacity, ensuring that guests needs are not only met, but exceeded. In conjunction, they...

  • General Maintenance Worker

    2 weeks ago

    Hermanus, South Africa A24 Group Full time

    **Job Opportunity: General Maintenance Worker at Benguela Cove** Are you a motivated and skilled individual with a passion for keeping things in top shape? Benguela Cove, a prestigious and picturesque establishment, is seeking a reliable and energetic General Maintenance Worker to join our dedicated team. As a crucial member of our maintenance crew, you...

  • Cellar Door Manager

    2 days ago

    Hermanus, South Africa A24 Group Full time

    **Cellar Door Manager - Benguela Cove Lagoon Wine Estate** **Walker Bay, Western Cape | Full-Time, Permanent** Join one of South Africa's most exceptional wine estates as Cellar Door Manager, where ocean meets vineyard between Hermanus and Cape Town. Benguela Cove features the longest stretch of ocean-facing vineyards (2.7km) at the lowest altitude (3m) in...