Assistant General Manager

5 days ago


Hermanus, South Africa Helderberg Personnel Full time

assistant general manager

The main purpose of the position is to effectively manage the day-to-day operations and employees as well as ensure guest satisfaction as well as supporting and aiding the General Manager in achieving the profitability of the hotel and operational success
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**Minimum Experience and Qualification Required**:

- Post matric hotel school qualification would be advantageous
- Minimum 5 years’ experience in a five-star establishment
- Computer literacy - MICROS, Opera Cloud
- Excellent communication skills
- Good numeracy skills
- High level of English proficiency
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Must be able to work shifts
- Own transport preferable

**Key Performance Objectives**:

- Assist the General Manager in the day-to-day operations
- Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
- Proven leadership abilities
- Provide training, coaching, and mentoring to all staff and HOD's
- Receive and resolve or assist the General Manager in resolving guest complaints and service recovery process
- Select or assist in the selection of hotel staff
- Review employee performance and conduct personnel actions such as disciplinary actions and terminations
- Adhere to company procedures and regulations as well as standard operating procedures.
- Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards
- Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures
- All other as assigned by the General Manager or Management



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