Sales Coach

MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?

This is a support position that primarily provides coaching (product, systems and soft skills) to sales and service agents to improve their confidence and competence/ performance on the job. The role seeks to improve operational efficiency by guiding and developing the sales staff. This includes improving the quality of sales and improving the quality of the Customer Experience.

**Key responsibilities include**:
⦁ Identify coaching needs through evaluation of calls, reports or TL requests
⦁ Undertake 1:1 and group coaching sessions and assessments
⦁ Undertake requisite reporting/feedback, and post coaching monitoring
⦁ Maintain stakeholder and client relationships
What will make you successful in this role?

**Qualification & experience**:
⦁ Grade 12
⦁ Preferable a coaching qualification (i.e. diploma or ETDP)
⦁ Preferably financial services /call centre experience/sales environment
⦁ Preferably coaching/training experience.

**Knowledge and skills**:
**IT**:
**⦁ MS**: Office (Excel, Word, PP, Outlook)
⦁ Thought Express/Vici dialer (or other similar systems)

**Business**:
⦁ Financial services industry knowledge (basic)
⦁ Financial services product knowledge (MiWayLife))

**⦁ Relevant compliance regulations (i.e.**: FICA, POPIA etc)
⦁ MWL systems and processes (service and sales related)
⦁ Underwriting and claims processes/rules
⦁ Quality assessment processes and practices
⦁ Coaching methodology and processes

**Personal attributes**:
⦁ Keen developer of people
⦁ Able to build trust and rapport
⦁ Analytical and detail minded
⦁ Good communicator /Listening skills
⦁ Good time management and daily planning
⦁ Action and results orientated
⦁ Quality orientation
⦁ Problem solver
Qualification and Experience Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience. Knowledge and Skills Call monitoring and assessments Coaching and developing consultants Training Process management and standards alignment Personal Attributes Manages conflict - Contributing independently Communicates effectively - Contributing independently Plans and aligns - Contributing independently Optimises work processes - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

**Turnaround times**:
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.