Quality Assurance Assessor/ Coach

Tracker requires the services of a Quality Assurance Assessor/Coach in the Sales Contact Centre. This is a permanent position based at their Head Office in Johannesburg. The successful candidate will be responsible for evaluating adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance...

Fixed Term We are searching for a qualified and experienced Quality Assurance Assessor who is able to monitor client engagement and adherence to departmental specific standard operating procedures. **Who we are** We are an established financial services provider with 26 years’ experience. We offer a range of funeral and value-added products to suit...

The Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...

QUALITY ASSURANCE ASSESSOR - Must be fluent in Afrikaans The successful person will work closely with Sales and Leadership to ensure they are best equipped to effectively run Sales, disseminate information to Partners, Internal Stakeholders, and leadership to make informed decisions. You will be responsible for the complete QA process that not only...

**Manager Quality Assurance** **Requisition**: 141132 **Title**: Manager Quality Assurance **Location**: Sandton **Closing Date**: 7 August 2025 **Specialist Recruiter**: William Mtsweni - Job Family - Sales and Services - Career Stream - Client Service - Leadership Pipeline - Manage Managers **Job Purpose** - To effectively manage Quality Assurance to...

**THE JOB AT A GLANCE** As the Claims Assessor, you will be reporting to the Team Leader: Claims Assessor. You will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance. **WHAT WILL YOU DO?** **Claims Adjudication**: - Verify claims captured for...

**Overall Job Purpose** The purpose of this role is to plan, execute, monitor, develop & document all aspects pertaining to quality assurance and accreditation compliance for Capsicum Culinary Studio. **Core Functions**: - Implementing, developing, reviewing and improving the quality management function aligned to CCS accrediting bodies and partners. -...

Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a Quality Assurance Consultant. WHAT WILL YOU DO The Quality Assurance Consultant monitors and analyses interactions between agents and...

Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

Overview SutherlandUnlocking digital performance. Delivering measurable results. Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Responsibilities Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various...