Quality Assurance Assessor/ Coach

5 days ago

Johannesburg, South Africa Tracker South Africa Full time

Tracker requires the services of a Quality Assurance Assessor/Coach in the Sales Contact Centre. This is a permanent position based at their Head Office in Johannesburg. The successful candidate will be responsible for evaluating adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance strategy. Key Responsibilities: Evaluate adherence to company policies/procedures and statutory requirements Evaluate data captured by the customer service acquisitions department Identify business risks Build and enforce a customer centric & sales approach Analyze QA results and identify development areas & trends for training purposes Establish, build and maintain good relations with all business partners Coach & develop a team Communicate actively and effectively Provide weekly/monthly reports and feedback to the supervisor/manager and other internal stakeholders Visibility in their area of support Conduct Calibration sessions Involvement in adhoc projects Minimum Requirements: 3 years experience in Sales Contact Centre 1 year Quality Assurance Coaching experience, preferably in a similar industry. Accredited Assessor; RE5 & FAIS will be advantageous Proficient in Microsoft Office suite Strong understanding of customer service; sales & QA process Sound Administrative, Analytical, Business writing, Communication, Presentation; Planning & Role play skills Deadline driven and adherence to schedule Logical thinking Able to work independently Benefits: Medical Aid Provident Fund #J-18808-Ljbffr

  • Quality Assurance Assessor/ Coach

    2 weeks ago

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