Trainer/coach

2 days ago


Johannesburg, South Africa Moladira Skills Full time

**Location**: Parktown
**Salary**: R8,000 - R10,000 (based on experience)
**Start Date**: ASAP

We are seeking a dynamic **Trainer and Coach** to join our fast-paced contact centre team. If you're passionate about developing people, driving performance, and creating a culture of continuous learning, we want to hear from you.

**Minimum Requirements**:

- ** Education**:

- Matric/Grade 12 (essential)
- Relevant training/facilitation certification (ETDP SETA, Train-the-Trainer, Assessor/Moderator) is advantageous
- ** Experience**:

- 2-3 years in a training, coaching, or facilitation role within a contact centre, sales, or customer service environment
- Proven ability to improve performance through structured coaching and development
- ** Knowledge & Skills**:

- Strong understanding of contact centre operations, KPIs, quality, and compliance
- Ability to design and deliver engaging training content
- Proficient in coaching models (e.g. GROW) and feedback techniques
- Competent in MS Office (Word, Excel, PowerPoint) with basic reporting skills
- ** Soft Skills**:

- Excellent communication and presentation skills
- High emotional intelligence and motivational ability
- Strong problem-solving mindset
- ** Additional Requirements**:

- Flexibility to work varied hours
- Ability to thrive in a high-pressure, target-driven environment

**Key Responsibilities**:

- Facilitate onboarding training for new hires
- Deliver refresher training aligned to campaign and performance needs
- Provide hands-on coaching to improve sales, service quality, and compliance
- Identify skill gaps and drive performance through coaching
- Support Team Leaders in embedding a coaching culture
- Create and update training materials and coaching tools
- Reinforce compliance and process adherence through training



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