Strategic Relationship Manager

The Strategic Relationship Manager is responsible for managing a portfolio of clients. At large, the focus will be the management of these client relationships through multi-level interactions, quality, health, growth and profitability of our organization. The delivery and full understanding of our value add propositions is a critical element of this role, as well as ensuring our services and solutions are delivered in alignment with that of our Organizational key strategies, as well as with the clients objectives. The individual must be dedicated towards achieving the highest profitability results by identifying growth opportunities within the current client base and focusing on the existing fee structures.

VALUE ADDED PROPOSITIONS
- Ensure that you have a full understanding of the various products and services that we offer, the key focus areas of the SRM is the ability to:

- Negotiate Supplier Rates effectively and ensuring value for money, offering of both client and company negotiated rates and ensuring that this is accessible via all platforms. Rate Access Codes are stored and updated in the client’s company profile.
- Comparison of rates, peer benchmarking and ensuring alignment of rate offering according to the clients travel policy
- Full understanding of the Online Technology Products & Service Offering - holistic End to end travel management solution - TravelIT
- Advisory services:

- The SRM must have an understanding of the products sold by advisory and the ability to present these products to their Clients in a confident & professional manner.
- Virtual Credit Cards Customer benefits & processes
- Direct integration into the various banking institutions virtual card payment solutions.
- The SRM must understand and confidently promote this value add to their clients as well as successfully implement.
- VIP & BULK Service Offerings (Executive booking service offering / BULK - Service Offering arranging Meeting Incentive Conference and Events).
- Understand and present the BULK service offering to clients where there is leakage on groups, incentive and meetings spend.
- Create opportunities for additional revenue and turnover by engaging clients with regards to our Executive Booking Services and High Touch service offering.

MANAGEMENT INFORMATION, REPORTING & REGULAR TRAVEL SPEND REVIEW PRESENTATIONS:

- Ensure delivery of MI reports on a monthly basis according to the client’s requirements, as well as discuss areas of improvement, trends and opportunities for negotiations whilst reviewing reporting in monthly meetings, ensure that discussions are minuted.

QUALITY MANAGEMENT SYSTEM
- Ensure that your clients understand the detail and value behind the unique set of reporting provided and accessible via TravelIT. All Ad hoc reporting must be charged out according to the client’s specific pricing models.
- Ensure regular Travel Spend Reviews are presented according to the contractual obligations (Quarterly, Bi Annual, and Annual) analyzing costs, supplier spend, trends and recommendations regarding improvements within the travel program. Utilise these presentations as an opportunity to promote additional revenue streams, service offerings and technology.

TECHNOLOGY
- The SRM must have a full understanding of the Technology and functionality that our system can support within the different brands and environments.
- TravelIT:

- Ability to complete a TravelIT Build,
- Ability to train users / bookers on the online travel management solution,
- Offer navigational support when required,
- Understanding of the benefits of our Local Development team
- in house enhancing the product.
- The SRM must have the ability to discuss back office integration and the benefits.
- Have a full understanding of API’s (direct integration) and the benefits to clients (Air,

Car & Hotel)
- Manage traveller behaviour in terms of tracking the following key items in order to improve on the clients travel program:

- Missed Savings,
- In and Out of Policy tracking,
- Lead time analysis understanding of how this impacts Air fares,
- Driving increased Online Adoption,
- The SRM must understand our product offering and the benefits of implementing.
- Expense Management and the ability to professionally present the service offering to their portfolio of clients.
- Ability to manage benchmarking on the system to produce savings achieved according to the clients specifications.
- Ability to understand the Virtual Card & Payment processes
- Reconciliation reporting and financial functionalities available on the system.
- SEC ( Service Excellence Centre)
- Ensure that all clients understand the value of SEC and continually drive and educate our client base on how to log a complaint or compliment using the applicable website and link.
- Ensure that all SEC calls logged are closed and that the client is happy with the result.
- Ability to extract the reporting from the specific reporting accessible.
- Constantly drive that 90% of