Regional Operations Manager

Regional Operations Manager - Cash Processing

Reporting to: Regional Manager

Purpose: to manage all day to day activities of the Cash Processing facilities in his / her sphere of responsibility and to align it with the overall objectives of the division and the company. Also, to ensure that all site-specific security requirements are adhered to and that the client's needs are always efficiently and professionally met.

**Minimum Requirements**:

- Matric Certificate or equivalent
- Grade B PSIRA registration and accreditation
- Clear criminal record
- Preferably a formal banking qualification or course with reference to cash processing
- Computer literacy within MS Office software
- Own transport (must have own transport and a valid driving license)
- Performance Areas: (Not totally inclusive):

- The primary duty of a Regional Operations Managers is to optimise the resources (staff and equipment) at his / her disposal to achieve the company's goals, to minimise exposure and maximise returns.
- He / she is responsible for the management and maintenance of the income and expenditure of their region, within the guidelines of the pre-determined budgets and be able to explain any variances.
- The appointment of new staff. training and retraining of new and existing staff and the retention and development of staff in the region.
- Planning assigning and directing daily, weekly, monthly, and annual duties and supervising all those activities to ensure that the staff and the business grows and develops.
- Oversee middle and junior management in the region and ensure that all managerial functions are being fulfilled and performed effectively and efficiently within the boundaries of the company's disciplinary code.
- Guide, motivate and mentor the entire workforce in the region and ensure that they work towards a common goal.
- Maintain good relations between Fidelity Cash Solutions and our internal and external clients with regards to cash processing services rendered.
- Liaising daily with management on various operational issues and financial issues.
- Ensuring that all HR and payroll related queries are dealt with promptly.
- Managing disciplinary process.
- Submitting relevant weekly, monthly, and general reports to management and clients.
- Investigating incidents and reporting on such.

**Skills required**:

- Exceptional managerial and organisational skills.
- Excellent written and verbal skills.
- Ability to work long hours, with strict deadlines and in high risk, pressurised situations.
- Flexible.
- Ability to direct employees, delegate work based on individual's skills and qualifications.
- Good computer skills
- Good knowledge of the different product types processed within Fidelity Cash Solutions (FCS) division (advantageous).
- Good sense of time management.
- Good prioritisation skills and abilities.
- Up to date with all the policies, procedures, and regulatory requirements of the industry.
- Excellent interpersonal and communication skills, at all levels.
- Ability to motivate and a strong team player.
- Be able to promote co-ordination / co-operation with internal and external stake holders.
- Strong decision-making ability.
- Well versed with all the relevant IT related packages used in the industry.

**Other personality attributes**:

- Must be highly motivated, proactive, and enthusiastic.
- Ability to follow instructions.
- Well presented.

**Core competencies**:

- Analytical & critical thinking skills.
- Goal setting.
- Driving & managing change.
- Results driven.
- Communicating direction.
- Development of others.
- Self-development.
- Communication skills.
- Customer focus.
- Team player

**_
We reserve the right not to make an appointment to any advertised position._**

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._