Regional Operations Director

6 days ago

Johannesburg, Gauteng, South Africa JonDavidson Full time R3 000 000 - R6 000 000 per year
Regional Operations Director (Ride Hailing)

(Head of Operations)

Location: Cape Town or Johannesburg

Reporting to : CEO Africa

The client is seeking a highly motivated and experienced Regional Operations Director for new ride hailing operations in the Africa. The ideal candidate will be responsible for overseeing all operational aspects of the region's ride-hailing services, ensuring efficient and profitable operations while scaling the business in a dynamic and competitive market. This role will require strong leadership, strategic vision, and a deep understanding of the local ride-hailing ecosystem to drive growth and operational excellence.

Key language requirement : Fluent in French & English

Objectives of the Role:
  • Develop and execute the operational strategy for the Company's ride-hailing services in the South Africa and other French speaking countries in Africa, in alignment with company goals.
  • Ensure efficient, smooth, and scalable operations across all areas of the business, including driver and rider experience, fleet management, customer service, and partnerships.
  • Drive business growth by expanding market presence, enhancing customer satisfaction, and optimizing operational efficiency.
  • Collaborate with the CEO to set and achieve key performance indicators (KPIs) that contribute to overall company success.
  • Lead a high-performing team, ensuring strong recruitment, training, and retention practices while promoting a culture of excellence.
Required Skills and Qualifications:
  • At least 7-15 years of experience in operations management, preferably in the ride-hailing, transportation, or logistics industries.
  • Proven track record of leading large-scale operations, driving growth, and optimizing business processes.
  • Strong leadership and people management skills, with experience building and developing high-performing teams.
  • Deep knowledge of the ride-hailing market and local regulatory landscape in the South Africa & other French speaking countries in Africa
  • Fluent in French & English
  • Excellent strategic thinking, problem-solving, and decision-making abilities.
  • Strong understanding of data analytics, operational performance metrics, and financial management.
  • Exceptional communication and interpersonal skills, with the ability to collaborate with senior leadership and external stakeholders.
If this role sparks your interest, feel free to reach out to Kevin Chong ) for more details.

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