Collections Operations Manager

At Nimble Credit Solutions, we are on a mission to deliver top-tier operational performance, elevate client relationships, and create a high-impact, results-oriented work environment. As our Operations Manager, based in Cape Town, you'll have the opportunity to make a real difference in our Contingent division, lead a talented team, and execute strategies that will maximise collections and business growth. We value innovation, teamwork, and a drive for success, and we're looking for a leader who thrives in this environment.

**Key Responsibilities**:
Under the management / direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to):
**1. Portfolio Management**, you will be responsible for:

- Leading the execution of collection strategies and managing portfolios to maximise net recoveries.
- Ensuring we consistently meet or exceed internal KPIs for collections, quality, and productivity.
- Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement.
- Designing and executing operational tactics and daily portfolio analysis to drive efficiency and results.
- Overseeing administrative processes and reporting to ensure smooth department operations and better performance.
- Formulating Detailed reporting/overview of portfolio and tactical plans to deliver best results.

**2. Client Relationship / Management**, your role will entail:

- Building and maintaining strong relationships with key clients to understand their expectations and deliver results that exceed them.
- Regularly interacting with clients to discuss portfolio performance, identify opportunities for business growth, and ensure top-tier service delivery.
- Weekly/ Monthly performance engagements with clients
- Formulating reporting/ presentations for client check ins.

**3. Personnel Management**, you will lead your team by:

- Actively managing Team Managers to ensure consistent performance management, coaching, and professional development.
- Ensuring staff are adequately trained, motivated, and supported, with an emphasis on performance excellence.
- Managing attendance and compliance to ensure a productive and engaged workforce.

**4. Service Excellence**, you will foster excellence by:

- Cultivating strong, strategic relationships with executives, senior managers, and support staff.
- Ensuring we consistently deliver exceptional service and maintain high client satisfaction, while driving continuous improvement.

**5. Living the Nimble Values**, as a leader you will:

- Create a** Positive Impact** by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
- ** Get It Done** by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
- ** Find Better Ways**by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
- ** Do the Right Thing** - Lead by example with integrity, ensuring decisions and actions align with the company's values and ethical standards.

**Requirements**:

- 5+ years of management experience in operations, particularly in a collections or credit management environment
- A proven track record of successfully managing large teams (80+ employees) and developing talent
- Proven expertise in portfolio management, client relationship building, and team leadership
- Management reporting experience
- The ability to drive operational success while optimizing productivity and quality KPIs
- Strong problem-solving and strategic thinking skills with a focus on continuous improvement
- Mid to high-level computer literacy and experience with dialler systems
- Strong communication and interpersonal skills, with the ability to engage and motivate diverse teams
- A results-driven mindset with a proven ability to manage under pressure and consistently meet targets
- Advanced Presentation skills

**Remuneration and Benefits Structure**:

- Competitive **Salary**:

- Performance based **Incentives**:

- Comprehensive **Benefits** Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover
- Subsidised schooling at Peak Child
- Paid Maternity and Birthday Leave
- WIFI access
- Annual Performance Reviews linked to remuneration adjustments
- Bursary opportunities

**Why should you apply?**

Are you a dynamic, results-driven leader with a passion for driving operational excellence? Do you have a knack for inspiring and managing teams to deliver outstanding results? If you're ready to take on an exciting challenge in a fast-paced, high-energy environment, we want to hear from you

**This appointment will be made in line with the Company's Employment Equity Plan.