Operations Sales Team Lead

1 week ago

Woodstock, South Africa Job Crystal (Pty) Ltd Full time

**SPECIFICATION**

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound).

**DUTIES AND RESPONSIBILITIES**

Manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound)
- Delegating tasks, setting of targets and deadlines for the team
- Set daily, weekly goals ensuring monthly sales targets are met
- Recognize high performance and reward accomplishments
- Creating a team environment with an open communication culture
- Motivate and inspire team members
- Develop clear team goals and strategies to reach these
- Develop and implement an action plan for team when targets are not reached
- Communicate clear instructions to team members
- Highlight training needs and provide coaching
- Resolve issues and manage conflicts
- Ensure quality sales and customer service calls to all our clients
- Meeting quality control standards
- Monitor, evaluate calls made and received in the Call Centre (Sales and Service)
- Manage day-to-day operations and activities which include but are not limited to the following
- Sales performance discussions
- Return to work discussions
- Absenteeism Management
- Performance Management
- Documented Monthly One on one staff reviews
- Time Keeping Management
- Mailbox’s and queues are timeously worked - Same day SLA

**REQUIREMENTS**
- Tertiary qualification (call centre, team or people management)
- 3-5 years proven sales team management experience (Not a stand-in 2IC role)
- Must have E-commerce sales experience
- Must have experience in Sales Campaign management
- Previous experience within a sales management role in a Financial institution advantageous
- Proven CRM and reporting on Excel and PowerPoint required
- Ability to communicate with all ‘levels’ within the business
- Extensive sales and leadership experience with proven skills
- Organizational and time-management skills
- Previous experience in a high paced environment where decision-making skills were ‘tested’ and used
- Ability to coach, train and mentor staff
- Ability to identify sales orientated leads and direct to sales teams

Skills & Competencies:

- Must be able to focus on performance in a sales environment
- Must be sales and target driven
- Ability to manage staff expectations in line with business requirements
- Ability to set and follow standard operating procedures
- Ensure that overall Call and lead targets are achieved
- Proven time management and relationship skills required
- Ability to communicate on a one on one and in front of a group
- Passion for Sales and Customer Service

**Job Types**: Full-time, Permanent

**Salary**: R13,000.00 - R15,000.00 per month

**Education**:

- Diploma (preferred)
**Experience**:

- Sales Team Management: 4 years (required)
- E-Commerce Sales: 2 years (required)
- Sales Campaign Management: 3 years (preferred)
- Sales Management within a Financial Institution: 2 years (preferred)
- Proven CRM reporting on Excel & PowerPoint: 3 years (preferred)

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