Operation and Client Manager

2 days ago

Cape Town, South Africa EdTech SAAS company Full time

We are looking for an experienced operations executive to join our team at Lightbulb Edtech.

Key Responsibilities:

- Oversee and manage daily operations of the company, including coordinating with various departments to ensure the smooth functioning of all processes.
- Develop and implement efficient operational strategies and policies to maximize productivity and minimize costs.
- Work closely with senior management to identify business opportunities, develop strategies, and monitor progress towards business goals.
- Conduct regular audits of internal processes to identify areas for improvement and recommend solutions.
- Ensure compliance with legal and regulatory requirements.
- Build and maintain positive relationships with key stakeholders, including clients, vendors, and partners.

**Requirements**:

- At least 3 years of experience in operations management or a related field.
- Strong organizational, analytical and problem-solving skills.
- Proven experience in developing and implementing operational strategies.
- Excellent communication, and interpersonal skills.
- Has the ability to take initiative.
- Ability to work under pressure and handle multiple projects simultaneously.
- Bachelor's degree in Business Administration, Operations Management or a related field is a plus.
- Knowledge of the Edtech industry is a plus.
- Assisting Operations Manager with day-to-day tasks:

- Reporting
- Training
- Communications
- Administration tasks
- Other tasks as required

**Skills required**
- Excellent writing, editing and proofreading skills
- Strong research skills
- Creativity
- Collaborative spirit/Team player
- Excellent time-management and organizational skills
- Exceptional skills in all aspects of verbal and written communication.
- High tolerance for stress and pressure.
- Ability to meet deadlines and work on several projects simultaneously.
- Creative thinker.
- Knowledge of cross-cultural communication and facilitation of diverse communication needs.

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