Associate Lead, Client Operations

5 days ago

Cape Town, Western Cape, South Africa multilocal Full time R250 000 - R500 000 per year

Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client requests in line with SLAs. This role involves overseeing daily workflows, coaching team members, supporting career development, and driving operational improvements. The successful candidate will collaborate with other teams to refine processes, implement best practices, and enhance overall efficiency in a fast-paced, remote-first environment.

Responsibilities

·       Team management, conducting 121's, OKR reviews, goal setting

·       Improving team skills: highlight areas for individual development and put plans in place to assist

·       Workload management: ensuring requests are evenly distributed throughout the team

·       Ensure requests coming from Client Services/AdOps are handled in a timely manner and to a high standard

·       Work with Head of Revenue Operations on developing new best practices for working and continuously review performance to maximise efficiency

·       Manage inter-departmental projects with other team leads

Requirements

Requirements

·       Proven experience leading client services or operations teams, with strong people management skills.

·       Excellent organisational and workload management abilities to meet SLAs and client expectations.

·       SSP and programmatic knowledge

·       Skilled in coaching, conducting 1:1s, setting OKRs, and driving team development.

·       Strong interpersonal and communication skills, with the ability to lead in a remote environment.

·       Experience managing cross-functional projects and improving operational processes.

·       A proactive, detail-oriented approach with a focus on efficiency and continuous improvement.

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