Leader Support Specialist

5 days ago

Johannesburg, South Africa The Church of Jesus Christ of Latter-day Saints Full time

Being an individual contributor as the primary point of contact and ownership of the relationship with Bishops, ward and stake clerks.-
- Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)-
- May assist in creating specific training and self
- help material for them.- Provide input into process, procedures, systems, and training improvements, based on feedback from leaders.- Look for ways to improve processes and provide feedback to the Area Leader Support Manager.- Work with the Global Services Department (GSD) and Area personnel as needed.
- Must be in possession of a Current Temple Recommend or be certified by their priesthood leader to be worthy to hold a temple recommend.

Required:
- Bachelor's Degree and 1 year of applicable work experience in a contact centre environment, or a combination of education and applicable experience of 5 years.- Strong listening skills to understand the customers’ needs and know how to help them.- Good customer focused approach to finding solutions and working with leaders.- Ability to provide feedback on processes to help make changes and improvements.- Strong communication skills in both written and spoken English are required.- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment and headphones.
- Preferred:
- Experience with a Customer Relationship Management system with Service Now Knowledge of Church organization and leaders’ responsibilities an advantage.
- Knowledge of Church organization, leaders’ responsibilities and having provided training to the priesthood leaders would be an advantage.

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