IT Support Specialist

2 days ago

Johannesburg, South Africa Level-Up Full time

The IT Support Specialist will provide technical assistance and support to end-users for software, hardware, and network-related issues. The role involves troubleshooting IT systems to ensure optimal performance and availability of services across the organization, supporting all departments to maximize utilization, productivity, and customer service. Main Functions & Responsibilities Provide first-level user, system, and application support. Manage user accounts and permissions, ensuring access and security. Offer basic network support for LAN/WAN, Wi-Fi, and VPN connectivity issues. Liaise with service providers to troubleshoot and resolve performance issues. Monitor application software and suggest improvements to management where needed. Participate in IT projects, including software rollouts, upgrades, and migrations, assisting in testing and implementation phases. Manage digital assets in collaboration with the finance department. Handle requests for IT services, repairs, support, inquiries, or complaints. Perform general administrative duties. Manage the IT budget. Requirements Minimum 5 years of experience in IT support. Industry certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous. Customer service-oriented with a high level of accuracy, efficiency, and accountability. Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals. Familiarity with Jira, Freshdesk, and ServiceNow. Own transport required.

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