Fund Administrator Qrt
7 days ago
Curo is looking for a dynamic Query Resolution Administrator to join the Query Resolution team. The individual should be a self-starter who is able to support the Query Resolution Team Manager with a variety of administration tasks, and the team in resolving highly complex Client queries within the agreed timeframes.
As the individual will be client facing, will need to conduct themselves in a professional manner and be client centric in their approach.
**Specific duties (but not limited to)**
- Updates to the Service Level Agreements (SLAs)
- Updates the SLA register as required
- Updating of the complaints log, as delegated by the Manager
- Assists in compiling and distributing meeting notes, as delegated by the Manager
- Attend to items arising from Operating Committee meeting as delegated by the Manager
- Assists in collation of information for the Manager, as required.
- Draft Client incident reports
- Oversee Client enquires and ensure that these are resolved within agreed timeframes.
- Identify query trends and escalate to Manager
- Being established as a key point of contact for the Client.
**Competencies: Experience, Skills and Behavioural Attributes**
- Self-starter
- Ability to Prioritise
- Ability to multi-task
- Good written and verbal communication
- Good problem solving ability
- Client Focused
- Professional
- Ability to listen
- End-to-End knowledge of Investment Administration processes.
- Investment administration industry knowledge
- Be an Ambassador of the Curo values
- Team player
**Education**
- B.Com or equivalent
- Be competent in Office (Excel, Word, Power Point)
- 2-5 years’ experience in a client facing role
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