IT Finance System Specialist

THE JOB AT A GLANCE

The Finance System Specialist is responsible for the efficient operation and administration of all Finance related system within the organization. This role focuses on ensuring system stability, availability, and performance, while also managing security, user access, and system configurations.

The Finance System Specialist will collaborate closely with various teams, including IT, Finance, and Operations, to support business processes and drive continuous improvement.

This individual will be part of the Finance team and will log helpdesk calls to internal IT team or external parties such as Microsoft. The financial systems include, but are not limited to, Microsoft D365 Finance and Operations, GRID, and EY’s IFRS17 Accelerator.

The Finance System Specialist will require business analytics skills and be responsible for finance data management including testing of the data quality, liaison with operational departments to ensure resolution and correction of incomplete data, updating and maintaining SQL queries used for data extraction and reconciliation of data to other Finance sources.

WHAT WILL YOU DO?
- System Administration:

- Monitor system performance, identify issues, and implement corrective actions to optimize system efficiency.
- Log defects and provide feedback to the RMA Finance on issues and status updates
- Test and provide feedback of system issues to the systems and IT.
- Report on defects and ageing defects.
- User Access and Security:

- Create and manage user accounts, roles, and security profiles within the financial systems.
- Ensure appropriate user access controls and permissions are in place, adhering to company policies and regulatory requirements.
- Conduct periodic access reviews and audits to identify and address any security vulnerabilities.
- Provide user support and troubleshooting for access-related issues.
- System Configuration and Customization:

- Collaborate with functional teams to understand business requirements and translate them into system configurations.
- Customize forms, workflows, and reports to meet specific business needs.
- Conduct testing and validation of system changes to ensure proper functionality and minimize disruptions.
- System Monitoring and Performance:

- Establish monitoring mechanisms to proactively identify performance bottlenecks and system errors.
- Analyse system logs, performance metrics, and user feedback to identify areas of improvement.
- Recommend and implement system enhancements and optimizations to ensure optimal performance and user experience.
- Issue Resolution and Support:

- Provide technical support and troubleshooting for system-related issues, collaborating with relevant stakeholders and vendors.
- Investigate system errors, data discrepancies, and integration problems.
- Coordinate with external support teams for complex technical issues and incident resolution.
- Document and maintain knowledge base articles, system configurations, and standard operating procedures.
- Training and Documentation:

- Develop and deliver training materials and workshops to educate users on system functionalities, best practices, and new features that is approved by service providers and IT.
- Create and maintain comprehensive system documentation, including system configurations, processes, and guidelines.
- Provide guidance and support to end-users regarding system usage, data entry, and reporting.
- Continuous Improvement and initiatives:

- Identify opportunities for process improvements, automation, and enhanced system functionalities.
- Collaborate with cross-functional teams to drive system enhancements and ensure alignment with business objectives.
- Provide ad-hoc advisory for finance initiatives.
- First Line Support and Collaboration:

- Act as the first point of contact for end-users regarding system-related inquiries, issues, and requests.
- Provide timely and effective support by troubleshooting and resolving user-reported problems.
- Escalate complex or unresolved issues to service providers of D365 and Accelerator or appropriate technical resources for further investigation and resolution.
- Communicate effectively with service providers’ consultants, providing detailed information and documentation of issues for efficient problem resolution.
- Follow up with users to ensure their issues are resolved and provide status updates on escalated tickets.
- Maintain a positive and professional demeanour when interacting with end-users, fostering a customer-centric support environment.
- Interaction with Lifecycle Services (LCS) and Experience (beneficial)
- Interact with Microsoft Lifecycle Services (LCS) platform to manage system deployments, updates, and environment management.
- Utilize LCS tools and methodologies for system maintenance, configuration, and troubleshooting.
- Collaborate with cross-functional teams to plan and execute system upgrades, patches, and deployments using LCS.
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