Customer Support Intern

2 weeks ago

Cape Town, South Africa Peach Payments Full time

**A bit about what we do at Peach**:
**Peach Payments **is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile.

Our merchant partners include your favourite food delivery services, whether you’re ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbour’s side-hustle e-commerce store.

For these partners and their customers, **we aim to provide delightful experiences** that make it as easy as possible to facilitate online payments.

As a Support Specialist, you’ll resolve issues for our merchants, and work across all areas of the business to ensure excellent user experience and enable Peach Payments ’s growth at scale. We support small start-ups and the largest companies to sell the services and products online, and scale their efforts globally. We currently operate in 3 countries and rapidly expanding online payments infrastructure throughout Africa.

If you’re a curious, an effective communicator, and a fast researcher & problem solver, we want you to apply

**You will**:

- Engage with other teams to meet the needs of our merchants
- You will be a voice for improving our products and services on behalf of our users
- Identify initiatives and process changes that will improve and scale our support operations
- Have an opportunity to learn how Peach payments operates from the ground up and make a real impact on how our merchants see our business

**We’re looking for someone who**:

- Is passionate & energized by service & the challenge of solving complex problems
- Can empathise with our merchants & users and quickly grasp the challenges they’re facing
- Is curious, has a love for learning
- Has strong English communication skills, both written and verbally (French or Swahili speaking is an advantage)
- Is organized and a self-starter; can work with or without supervision
- Is able to quickly adapt to changing environment and competing priorities
- Is data savvy
- Your background and accomplishments
- Languages you’d be comfortable communicating in beyond English, if any
- What you believe Customer Care is?

**What else is on it for you?**:
We usually start our monthly Company Town Hall with a quick meditation via the HeadSpace App, which we all have access to as a perk. Medical Aid via Discovery is also covered, with the additional perk of Healthy Company as our Employee Assistance Programme (Mental, Physical, Legal and Financial Wellbeing). **What do people say about working here? **We have a diverse, family-orientated team where failure is allowed. We fail fast and aim to succeed even quicker.

**Due to the effects of Covid 19, our teams are currently working remotely.**
If you’re currently not working remotely or never have, we’ll set expectations of what this looks like at Peach, during our interview process.

In a nutshell, time
- and self-management skills are going to be vital. Other considerations are access to a desk or workspace, internet access and I guess a good supply of fresh air and coffee or tea - whatever gets you through your work day. ‍
- We value diversity at Peach and therefore we are committed to inclusion across race, gender, age, religion, identity, and experiences_

  • Personal Assistant Intern

    2 weeks ago

    Cape Town, South Africa The Intern Full time

    **Personal Assistant Job Vacancy**: We are looking for a career driven, enthusiastic and highly organised individual to join one of our partner companies and work alongside their senior management, assisting them with administrative duties. This role requires you to be versatile and innovative in the way you approach business administration and systems. A...

  • German Speaking Customer Support Specialist

    1 day ago

    Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

  • German Speaking

    3 days ago

    Cape Town, South Africa HR SUPPORT Full time

    **Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....

  • Customer Support

    7 days ago

    Cape Town, Western Cape, South Africa Cartable Ekasi Full time R150 000 - R250 000 per year

    Customer Support & Marketing InternLocation: Cape Town,Remote OptionDuration: 6 months, with potential for extensionType: InternshipCompensation: TBDAbout the RoleWe're looking for an enthusiastic and motivated Customer Support & Marketing Intern to join our team.This role combines customer service through WhatsApp with marketing and promotional outreach to...

  • IT Intern

    3 days ago

    Cape Town, South Africa Truworths Full time

    Are you a bright and passionate IT graduate, hoping to kick-start your career in a dynamic working environment at a leading international retailer? Open the door to an exciting learning journey where IT support will be part of your day job as an IT Intern, whilst having your learning journey supported by a team of IT professionals who are eager to help you...

  • Customer Support Executive

    3 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Customer Support Executive Deliver exceptional service to UK customers from sunny Cape Town or remotely! Remote (Cape Town preferred) | R23 000 (£1,000) per month | UK Working Hours (8 AM - 5 PM UK Time) About Our Client Our client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for...

  • Customer Support Executive

    3 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Customer Support ExecutiveDeliver exceptional service to UK customers from sunny Cape Town or remotely!Remote (Cape Town preferred) | R23 000 (£1,000) per month | UK Working Hours (8 AM - 5 PM UK Time)About Our ClientOur client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast...

  • Scientific Support Intern

    1 week ago

    Cape Town, South Africa Watchmaker Genomics Full time

    **Position**: Scientific Support Intern **Position Type**:Temporary Employee (Intern) **Department**:Support **Location**:Salt River, Cape Town **Position Summary** This is an on-site, entry level position as a Scientific Support Intern in our Cape Town office. As a Scientific Support Intern you will gain experience in a dynamic, fast-paced working...

  • Internal Sales Support

    1 week ago

    Cape Town, South Africa Epsidon Technology Holdings Full time

    **MAIN PURPOSE OF POSITION**: Providing administrative assistance to Account Managers, ensuring smooth operations and efficiency within the sales process. The role requires various administrative tasks ranging from quotation/proposal preparation, inputting, progressing, and tracking opportunities in CRM, capturing sales orders, and ensuring that invoices are...

  • Customer Support Analyst

    3 days ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Customer Support Analyst **:at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...