Customer Support

5 days ago

Cape Town, Western Cape, South Africa Cartable Ekasi Full time R150 000 - R250 000 per year

Customer Support & Marketing Intern

Location: Cape Town,

Remote Option

Duration: 6 months, with potential for extension

Type: Internship

Compensation: TBD

About the Role

We're looking for an enthusiastic and motivated Customer Support & Marketing Intern to join our team.

This role combines customer service through WhatsApp with marketing and promotional outreach to help strengthen relationships with our customers and grow the business.

You'll gain hands-on experience in both customer communication and digital marketing, working closely with our team to provide excellent support and engaging campaigns.

Key Responsibilities


• Manage and respond to WhatsApp messages and calls from customers promptly and professionally.


• Provide accurate information about products, promotions, and services.


• Maintain a friendly, helpful, and brand-aligned communication style.


• Assist in creating and sending weekly WhatsApp promotions and special offers.


• Help run WhatsApp ad campaigns (click-to-chat) and track engagement.


• Collect and record customer feedback to improve service and promotions.


• Collaborate with the marketing team on strategies to increase customer engagement and satisfaction.

Qualifications


• Currently pursuing or recently completed a degree/diploma in Marketing, Communications, Business, or a related field.


• Strong communication and interpersonal skills.


• Familiarity with WhatsApp Business and social media marketing tools.


• Organized, reliable, and detail-oriented.


• Ability to multitask and work independently.


• Positive attitude and eagerness to learn.

What We Offer


• Real-world experience in customer service and digital marketing.


• Training and mentorship from experienced professionals.


• Opportunities for creativity, learning, and growth within the company.


• Potential for a full-time role based on performance.

How to Apply

Send your CV/resume and a short message about why you'd be a great fit for this internship to: or Easy Apply right here on Linkedin

NB: If you don't meet the requirements but still want to give yourself that chance, please send over your cv, we are just humans.

Good luck

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