Customer Support Executive

2 weeks ago

Cape Town, South Africa The Legends Agency Full time

Customer Support ExecutiveDeliver exceptional service to UK customers from sunny Cape Town or remotelyRemote (Cape Town preferred) | R23 000 (£1,000) per month | UK Working Hours (8 AM - 5 PM UK Time)About Our ClientOur client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast delivery, reliable stock levels, and excellent customer care, they are committed to ensuring a seamless experience for their clients. As they grow their customer operations, they're looking for service-driven professionals to join their Cape Town-based support team.The Role: Customer Support ExecutiveAs a Customer Support Executive, you'll be the first point of contact for customers across the UK. From processing orders to resolving queries and ensuring smooth coordination with internal teams, your role is central to creating a consistently positive customer experience. You'll be empowered to take initiative, find solutions, and represent the company's values of accuracy, humility, and customer care.Key ResponsibilitiesMinimum 1 year of experience in customer service, order processing, or admin supportHandle inbound customer calls professionally and efficientlyAccurately input customer orders into the systemRespond to helpdesk tickets within SLA agreementsResolve customer queries promptly, using initiative to find the best solutionLiaise with internal teams (sales, operations, purchasing) to ensure smooth delivery and customer satisfactionAbout You1+ year experience in a similar customer support or administrative roleExcellent communication skills, articulate, clear, and confident on the phoneDetail-oriented with strong order entry or admin accuracyTech-comfortable and able to learn internal systems quicklyAble to work UK hours (8:00 AM - 5:00 PM UK time with a 45-minute lunch)A self-starter who works well remotely or in a co-working environmentCustomer-focused, humble, eager to learn, and team-minded

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