Process Manager: Dc

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

**Key Responsibilities**:

- Manage and lead a team of inbound supervisors, warehouse staff and clerks
- Oversee the receiving, unloading and storage of inbound shipments
- Manage and track inbound logistics, ensuring the timely receipts of goods
- Coordinate with suppliers, internal teams and transporters to streamline inbound processes
- Ensure accurate inventory management and documentation
- Budget and cost control - including daily optimised workforce planning and scheduling
- Work closely with IT and WMS to improve data accuracy and operational effectiveness
- Coordinate with outbound, quality control and procurement teams to ensure smooth transitions and avoid bottlenecks
- Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department and ensure all inbound activities comply with company policies, health and safety regulations and legal requirements
- People Management across the full employee journey

**Qualifications and Experience**:

- A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management/Warehouse Operations Management is essential
- At least 3-5 years of solid management experience
- Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous)
- Working knowledge of MS Office, with a strong MS Excel capability

**Skills**:

- Strong people management skills to ensure that the hub consistently delivers outstanding customer service with highly motivated staff
- Sound accuracy and high attention to detail
- Exceptional communication skills (written and verbal)
- The ability to confidently influence and persuade at all levels to achieve results
- A strong service-orientation, high energy levels and a strong sense of urgency
- A natural aptitude for the management of systems and business processes
- Ability to handle high pressure, stress and multi-tasking

**Behaviours**:

- Forms, develops and leads a group of individuals toward the achievement of a common team objective
- Applies market and business insights in order to drive organisational objectives
- Conveys information and communicates ideas in a clear, concise and impactful manner
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Consistently makes timely, well-rounded and informed decisions
- Understands and navigates dynamics created by processes, systems, and people
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Understands and applies financial concepts and principles to make informed financial decisions
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Assesses and improves the efficiency, effectiveness, and quality of various work processesDevelops plans and prioritises initiatives that align to the organisational goals and objectives