HR Officer

**Primary purpose**:
The HR Officer is responsible for ensuring that the HR operations align to the overall HR practices and strategic objectives in their assigned business unit/area. This position proactively supports the development of HR policies and procedures.

**Key roles and Responsibilities**:
Provide HR policy and procedure guidance

Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies

Analyse trends and metrics in partnership with the HR group to develop solutions, programs, and policies

Provide HR related advise across the generalist range of the role

Proactively support the implementation of the company’s people plans by working with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture

Contributes to the design and implementation of strategies relating to the recruitment, development, engagement, and general HR support of employees in the area of responsibility and/or stakeholder group

Manage and deliver complex HR projects across the company within specific timeframes

Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility

Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation
Assist with organisation transformation and change programmes

Provide strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases

Support the creation of effective employee relations, retention, and rewards programs

**Knowledge, Skills and Attributes**:
Excellent interpersonal and customer service skills

Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations

Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation

Ability to develop HR policies and procedures that meet company needs

Ability to work effectively and maintain resilience in a changing environment

Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders

Build strong professional relationships with Management teams and participate in Management Team meetings

Provide commercially focused advice and support to Managers on all Employee Relations issues in line with Company procedures including disciplinary, grievance and sickness absence issues

Raise awareness of current and new Employment Legislation as well as other corporate initiatives
Produce Monthly HR report and HR statistics, strong

Identify trends and proactively address issues of high attrition, sick leave management, and cost savings within the Business unit

Lead the HR work stream on ad hoc projects e.g., recruitment, change management, Group HR initiatives

Assist in ad hoc projects/initiatives on behalf of the Group HR team

Networking and building relationships within the wider HR team

**Key Competencies**:
Ability to influence key decision makers and to challenge when necessary

Resilient and ability to ‘stand your own ground

Ability to multi-task, work well under pressure and use own initiative

Team player

Strong written and verbal communication style and ability to flex style to meet needs of different business unit
Strong reporting skills

Ability to work autonomously and make own decisions

Flexible, adaptable and ability to travel on a regular basis

**Qualifications**:
Bachelor’s degree in HR Management or similar qualification

Human Resources Professional certification

**Experience**:
Generalist HR experience, preferably gained within Contact Centre /BPO environment

Relevant qualification and / or equivalent experience/or currently working towards qualification

Strong generalist HR background and regular experience of complex HR issues including retrenchment, dismissals, change management and Disciplinary process handling up to CCMA

Up to date knowledge of Employment Law

Articulate in both written and verbal communication

**Salary and Benefits**: Market related based on the level of experience; Provident Fund; Medical Aid and Annual Bonus

**Working Hours**: 11h00 - 19h30 / 13h30 - 21h30, Mondays to Fridays