Account Executive

7 days ago

Cape Town, South Africa Social Places Full time

**About us**

Social Places is an award-winning marketing technology agency headquartered in Century City, Cape Town. Since 2015, we have been building powerful, proprietary marketing and CRM software that helps global franchise brands manage their entire digital ecosystem from one intuitive platform.

We currently operate in 49 countries, partnering with some of the world’s most recognizable brands. Our team of 60+ passionate professionals thrives in a fast-paced, collaborative environment where innovation meets execution.

**Role overview**

**Responsibilities**

**Client Management & Growth**
- Manage a set of assigned client accounts, including planning, reporting, and communication
- Lead monthly client meetings, sharing updates, performance insights, and strategic recommendations
- Capture client feedback and share it with internal teams to drive continuous improvement
- Identify opportunities for upselling and integrating additional products or services

**Onboarding & Project Support**
- Assist in onboarding new clients, including dashboard setup, training, and initial project coordination
- Track deliverables, timelines, and follow through on action items for smooth campaign execution
- Assist in creating and delivering client reports and dashboards

**Account Management & Administration Support**
- Maintain client documentation, update internal systems, and support monthly reporting
- Troubleshoot and resolve client concerns in collaboration with the broader team

**Qualifications & Experience**
- 1-2 years of experience in digital marketing and/or SaaS industries
- 1-2 years in an Account Executive or Junior Account Manager role with client-facing responsibilities
- Proven ability to manage multiple client accounts and meet deadlines
- Strong understanding of digital marketing concepts and platforms is preferred

**Behavioral Competencies**
- Strong communication skills with the ability to clearly explain strategies and results
- Collaborative team player who’s also comfortable working independently
- High resilience and ability to handle pressure and shifting priorities
- Flexible, adaptable, and eager to learn in a fast-moving digital environment
- Strong relationship-building skills with a customer-first mindset
- Conflict resolution and problem-solving abilities with a proactive approach

**What we offer**
- Opportunity to work on exciting and challenging projects
- A collaborative and supportive work environment
- Continuous learning and professional development opportunities
- Flexible working hours
- 18 leave days per annum
- 36 days sick leave in a 3-year cycle
- 1 Extra Annual leave day on each work anniversary
- 1 Cake day for your birthday (per year)
- 1 Wedding day
- 1 Pet day

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