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Events Co-ordinator

2 weeks ago

Cape Town, South Africa Tych Business Solutions Full time

Superior knowledge of all operational assets, venues and details to ensure thorough sales and planning of events
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ensure superior knowledge of all policies and procedures as below (but not limited to)
Event and group contracts
Booking terms & conditions
Commission terms & conditions
Special offer terms
Quotation, invoicing and payment procedures
Keep up to date with latest trends
Knowledge of Events Management standard procedures and practices
The events department is responsible for the coordination of
All event and group bookings
Assisting with product development
Updating and development of menu’s, imagery, packages, preferred suppliers and client database
Weekly reporting to Club Manager
Ensure all enquiries are responded to speedily, efficiently, correctly and in a professional manner
Ensure maximum occupancy of venues and sales
Being the first point of contact for the client
All client correspondence
Drawing up function sheets
On the day coordination
Ensure all coordination, billing and event procedures are adhered to according to company procedures and policies
Ensure all client requirements are met
Ensuring guest satisfaction at all times
Knowledge of exceptional client service and the ability to perform accordingly
Ability to meet quality standards and ability to evaluate customer satisfaction
Assist in managing the relationships with key external sup
Develop close working relationships with key functions and internal suppliers
Stock control of operational and par levels
Ensure proper stock controls or maintained
Monthly stock takes of all Operational Equipment
Meticulous coordination of all details of events to clients’ satisfaction
Investigate and resolve complaints
Maintain the agreed upon Aesthetics Manual and implement accordingly
Be familiar with regular customers and walk-in cliental
Training and testing of staff
Understanding the court booking schedule for the day
Welcoming of guests to the club, briefing them on court/club rules and guiding them to their court
Proactively assist customers of the club based on their needs.
Manage court bookings and ensure customer times are not over extended
Assist customers with ball collections in and around the courts
Assist with ad-hoc Padel Play with customers in event of player shortage or to drive court engagement
Introduction of Padel and NSP WhatsApp Community Group
Introduction of Padel rules and how to play the game
Assisting with photo content creation for marketing purposes
Ensuring all serviced court bookings are fully paid
Assist with customer queries on site and on the club phone
Daily cleaning of the court glass during times of no customer bookings
Daily sweeping of the court turf to ensure gradual sand distribution
Ensure netting tension is aligned with prescribed tension standards
Ensure that the padel club is clean and neat to host customers and spectators
Ensure that bins at the padel club are emptied and relined with bin liners
Ensure that furniture is in safe working condition, cleaned and packed into the required position
Ensure costs are kept to a minimum (whilst providing a satisfactory product)
Awareness of all costs related to an event
Ensure staff costs are accurate
Review financial transactions to ensure that expenditures are authorized and budgeted
Ensure all accounts are charged and followed up accordingly
Industry knowledge
General knowledge to complete duties
Communication to staff
Communication to Management
Appearance
General state of the property
Knowledge and care of materials and equipment
Effective usage of materials
Attendance
Willingness to work overtime
Client feedback
Budgets reached
Grade 12
2 to 3 years in similar industry experience
Competencies
Verbal Communication
Comprehension
Analysis/Reasoning
Problem Solving
Decision making & judgement
Self-Management
Stress Tolerance
Attention to detail
Lead by example
Teamwork
Business Alignment
Leadership skills
Between 1 - 3 Years