Events and Entertainment Co-ordinator

**Job Purpose**

Responsible for the planning co-ordination and delivery of entertainment and events including entertainment performances, artistes, and entertainers; and related activities with the objectives of creating a public image and the reputation of the business unit’s brand as the entertainment and casino establishment of choice.

**Key Performance Areas**

**Events / Entertainment Planning**
- Have an up-to-date understanding of facilities and products available for events
- Update the events calendar
- Attend pre-event meetings and work with client to understand their event / entertainment requirements
- Offer solutions in line specs and client requirements with regards to menus, décor, flowers, set-up, music, etc.
- Use any opportunities to upsell on the event
- Co-ordinate logístical arrangements as per itinerary i.e., transport, accommodation, food & beverage
- Include billing instructions for the event on the function sheets, and track expenses
- Compile function sheets and distribute to relevant stakeholders and departments
- Record all correspondence from a company perspective to ensure brand is maintained
- Resolve any problems and queries in accordance with contract stipulations, and escalate when required
- Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
- Send out comp splits to department timeously for CRM initiatives.

**Events / Entertainment Delivery**
- Compile the running order schedule to accurately reflect customer requirements
- Check that the venue set up meets technical (lighting, sound) and customer requirements
- Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
- Log calls with maintenance or IT to ensure resolution of any faults
- Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
- Conduct all entertainment checks at least 1 hour before event starting time
- Escalate any issues / challenges being experienced
- Update any final amendments to function sheets and ensure the distribution to all event stakeholders
- Complete post event administration including event information documents, arena attendance figures and billing.
- Store and secure operating and entertainment equipment in line with standards

**Education**
- Grade 12
- 1-2 year Diploma in Marketing is preferred

**Experience**
- Minimum of 2 years' experience in the entertainment industry
- Exposure in the gaming industry is preferred.

**Work conditions and special requirements**
- Ability to travel locally
- Ability to work shifts that meet operational requirements

**Skills and Knowledge**:
**Core Behavioral Competencies**
- Dealing with customers
- Conflict handling
- Planning and implementing
- Collecting information (including listening, asking questions)
- Problem-solving
- Clerical administrative functions
- Reviewing / evaluating (feasibility / compliance /alternatives/ etc.)
- Liaising and co-operating with other teams
- Public Relations / Developing relationships

**Technical / proficiency competencies**
- Events Planning & Co-ordination
- Strong English Verbal & Written Communication skills
- Business Acumen
- Digital acumen
- Networking skills
- Financial awareness
- Emotional resilience and ability to handle pressure
- Proficient Computer Skills (MS Office / Opera)
- Professionalism

**Equity**

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.