Receptionist (Admin and Facilities)

REQUIREMENTS

**Qualifications Grade 12 Diploma** or front of house training and experience
**Experience and knowledge of role of front of house within facilities management.**
**Experience At least 1 years related experience 2-3 years' experience in a corporate environment reception**
**2-3 years' experience in a facilities management environment**
Knowledge, Skills and Abilities Required (Competencies & level of competencies)
Minimum Ideal
**Excellent Communication skills** (verbal and written)
Ability to understand and execute verbal and written instructions
Experience in a corporate reception and facilities management
environment.
Able to offer concierge/reception services to the highest standard
Must be able to converse with all stakeholders in a genuine,
professional and confident manner
Boardroom booking system management
Must be able to remain calm and effectively communicate with
demanding customers
- Must be customer focused, organized, and

Professional
- Able to create templates using **Excel and PowerPoint.**

Desired Skills:

- Commucation
- Computer Skills
- Professional
- organized and detail focused
- Organized

Receptionist

To provide an efficient, warm and welcoming introduction to the business and promote a positive and professional image of the company
To be part of a team that is dynamic and focused, delivering a multi-faceted, coordinated front of house and facilities management service to our company.

This proactive role requires someone who can consider wider team issues whilst developing and refining our services in order to offer world class front of house experiences.

KEY PERFORMANCE AREAS (KPA's) AND KEY PERFORMANCE INDICATORS (KPI's)
OUTPUTS
Communication Key Performance Area (KPA)
Work in line with company values and create a seamless service towards all guests and colleagues visiting the facility.
Ensure that all visitors are assisted in a calm, confident, positive and proactive manner always.
Provide effective problem-solving solutions for all visitors, internally and external
Manage incoming/outgoing calls, reroute calls to appropriate personnel and where necessary take and deliver messages.
Communicate effectively with colleagues and management within the business unit and across the company so that information is disseminated effectively.
Use operational knowledge of the lobby and maintain continuity among work teams by documenting and communicating actions, irregularities.
Administration and Facilities Key Performance Area (KPA)
Ensure all aspects of FOH, facilities and admin policies and procedures are adhered to including FOH checklist, first aid check lists, facilities inspection checklists.
Ensures that all client suites are well maintained, clean, tidy and faults reported for maintenance.
Ensures that all boardroom equipment is fully functional before any bookings take place, liaison with IT specialist to ensure that all faults are rectified
Maintain employee and department directories and other required facility related information.
Maintain security procedures; issuing visitor badges; check in/out system is always maintained and adhered to.
Comply with front of house standard operating procedures, e.g., compliance with dress code, being neat and presentable consistently.
Management of boardroom bookings, parking and client suites refreshments.
Provide accurate reports for reception client suites and other areas of facilities management.
Reception Key Performance Area (KPA)
To provide an efficient, warm and welcoming introduction to the business, to promote a positive and professional image of the company.

Ensure that all visitors are assisted in a calm, confident, positive and proactive manner always.
Provide a seamless service towards all guests and colleagues visiting the facility, by ensuring they are appropriately directed toward the meeting venue or host
Maintain security procedures; issuing visitor badges; check in/out system is always maintained and adhered to.
Proactively maintain your personal knowledge of any changes throughout the executive and site management teams
Ensure consistent communication with various departments to allow awareness of all important events, meetings, VIP guests being hosted in the building.
Ensure reception and client suites is always presentable, constantly manned and always kept immaculate and tidy.
Health and Safety Key Performance Area (KPA)
Ensure that the security, facilities and OHS management teams are informed of any incidents, near misses or security related challenges within your area
Maintain a safe reception area by complying with procedures, rules and regulations.
**Stakeholder Engagement** Key Performance Area (KPA)
The guest experience begins as soon as they approach and enter the building. The atmosphere, the service and the welcome are all crucial in creating exceptional first impressions.
This role will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting imp