Hotel General Receptionist
2 days ago
**Key Performance Area**:
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
- Maintain a positive attitude and friendly demeanor
- Respond to guest questions and be of assistance
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
**Minimum Requirements**:
- 2+ years experience working in a hotel receptionist or guest services role
- High school diploma or suitable equivalent
- Proficient in Microsoft Applications and other necessary computer programs
- Excellent written and verbal communication skills
- Fluent in English and preferably other languages
- Ability to maintain a positive, friendly attitude even under high pressure
- Excellent organizational and multitasking skills
- Professional attitude and appearance
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