Customer Services Manager

1 day ago

Cape Town, South Africa Pollock and Associates Full time

Customer Services Manager Chem/Petro/Oil & Gas

Cape Town - Western Cape - South Africa

As the Customer Services Manager for the Western Cape region, you will lead a team of technicians and artisans, ensuring efficient operations in a hands-on, field-based role. Your role entails effective communication with senior management, overseeing daily team activities, managing projects and budgets, and compliance with safety regulations.

Qualifications:

- Matric essential
- Preferably a technical qualification or Trade test (Mechanical or Electrical)

Experience and Skills:

- 5 years in a fuel oil/combustion environment essential
- Over 3 years of combustion-related experience preferable
- Must be mechanically minded, technically strong and able to troubleshoot.
- Must have a good conceptual understanding of reticulation systems (thermal attributes and flow dynamics).
- MS Office and Auto Cad / Draft site expertise would be highly advantageous
- Good interaction with senior management (internal & external).
- Good communicator (written & verbal).
- Valid drivers licence and own reliable transport.

Roles & Responsibilities:

- Communicate daily with the Sales Manager to maintain common objectives.
- Liaise with customers, suppliers, and local authorities.
- Manage the day-to-day customer service team activities.
- Project manage maintenance, new installations, system upgrades and breakdowns.
- Generate and follow budgets (capex and maintenance).
- Manage employee payroll input: leave, overtime, expenses, and timekeeping.
- Manage Company vehicles: Logbooks, daily use, and maintenance requirements.
- Manage customer services workshop facilities.
- Ordering spares.
- Follow SANS guidelines.
- Compile, maintain and submit Safety Files.

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