Customer Service Agent

1 day ago

Cape Town, South Africa Fidelity Services Group Full time

**Overall Purpose of the Job**:
Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

**Responsibilities**:

- Giving advice to prospective customers of the various Umsuka products on offer.
- Addressing and resolving client queries promptly and satisfactorily.
- Ensuring that contracts are cleared and submitted in time for payments.
- Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
- Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
- Assisting with market related issues for the company.
- Provide general customer service and assistance to Umsuka Wemali finance clients

**Experience and qualifications**:

- Grade 12 or National Certificate in Customer Service or Equivalent
- Customer service / call centre experience
- Experience in credit lending environment would be an advantage

**SKILLS & OTHER ATTRIBUTES**:

- Excellent interpersonal & teamwork skills
- Excellent time management skills and ability to multi-task and prioritise work
- Excellent communication and listening skills essential
- Ability to work in a fast paced and high stress environment
- Strong organisational and planning skills
- Self-Motivated
- Exercise Initiative
- Adaptability
- Customer service orientated
- Telephone Etiquette
- Bilingual

  • Customer Service Agent

    2 weeks ago

    Cape Town, South Africa abc Full time

    Customer Service agent with minimum 1 year of experience in an international BPO office based in Cape Town CBD shift from 2 pm to 2 am needs to be South African citizen no criminal record no bad debts matric certificate

  • Customer Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year

    Role Purpose The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company...

  • Customer Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R180 000 - R250 000 per year

    Job Title: Customer Service AgentLocation: Cape TownHire Resolve's client is seeking a Customer Service Agent to join their Sales department team in Cape Town Your efforts will directly contribute to the overall customer experience and the smooth operation of the company's shipping processes.Requirements:In possession of an appropriate tertiary qualification...

  • Customer Service Agent

    2 weeks ago

    Cape Town, South Africa Pollock and Associates Full time

    Customer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Cape Town - Western Cape - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and customer service....

  • Customer Service Agent

    3 weeks ago

    Cape Town, South Africa Energia Consulting Full time

    About the CompanyCarrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally.About the Role:Be the human connection behind every beautiful purchase. As a...

  • Customer Service Agent

    7 days ago

    Cape Town, South Africa BNP Paribas Full time

    CUSTOMER SERVICE AGENT (JOB NUMBER: CUST SERV 020323) **Main purpose** To facilitate contact resolution of inbound & escalated customer queries received from our Customers, whilst at all times ensuring that the customer experience is consistent with the RCS brand values. **Key Responsibilities** Manage Inbound/Outbound calls Problem solve: Identify a...

  • Customer Service Booking Agent

    2 weeks ago

    Cape Town, South Africa LekkeSlaap Full time

    LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel...

  • Customer Service Agent

    3 days ago

    Cape Town, Western Cape, South Africa Virgin Active Full time

    Our Purpose.... Do the best work of your life by enabling experiences that help people live an active life.To make exercise irresistible.To focus on giving members an irresistible experience through the application of our brilliant basics.Your Duties and Responsibilities.... To always do your bit towards achieving our strategic business vision and do it in...

  • Customer Service Booking Agent

    3 days ago

    Cape Town, South Africa LekkeSlaap Full time

    LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology....

  • German speaking Customer Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per year

    Calling all travel enthusiasts with outstanding customer service Are you fluent in German and English, eager to assist travellers planning their dream vacations, and passionate about ensuring unforgettable experiences? If you're ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking Customer...