Customer Services Coordinator Imports

12 hours ago

Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

**Job Purpose**

Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.**

**Primary Job Responsibility**

In the role as a Customer Services Coordinator, Import, the successful incumbent will be exposed to and expected to do the following:

- Accurate processing and coordination of customer requests to ensure that all import carrier and merchant instructions are processed effectively
- Timely identify and escalate gaps in SOP’s and offshore performance.
- Ensure that cargo is released against presentation of the original B/L and that freight and charges are collected.
- Work on self-performance and identity improvements.
- Actively keep abreast on sector and internal knowledge development.
- Ensure quality standards and KPI’s are met to maintain and enhance service to customers.
- Continuous review of best working practices to improve effectiveness and productivity.
- Ensure correct invoicing and full cost recovery, optimising revenue.
- Commercial decision making and problem solving First point of entry for resolving customer (cargo)claims, queries and disputes.
- Actively promote, sell and develop the use of ecommerce.
- Occasionally represent ONE organisation in joint visits with Sales team.
- Ensure that all processes and transactions are fully compliant with company rules and regulations.
- Ensure good collaboration, communication of staff within departments and other functional areas.
- Communicate effectively with customers and advise customers with a pro-active approach.
- Ensure timely and correct communication with authorities eg. Customs, Port Health etc Arrange regular department meetings for team.
- Proactively follow
- up and keep customer informed of any issues or changes to their shipment.

**Required Skills & Competences**
- Demonstrable sector experience (at least 3 years of shipping knowledge preferred)
- Good working knowledge of MS office (outlook/word/excel) and Google Applications.
- Articulate, clear oral and written communications skills in English and local language.
- High attention to detail and accuracy.
- Business Awareness and commercial acumen.
- Customer Focus.
- Communication.
- Problem Solving.
- Planning and Organisation
- Decision Making.
- Teamwork.
- Ability to work under pressure.
- Ability to prioritise own workload.
- Reliable and excellent time management skills.

  • Import and Export Coordinator

    6 days ago

    Cape Town, South Africa Frank Consult Full time

    Our client, an established business in the agricultural and commodities trading sector, is seeking an organised and detail-oriented Import and Export Coordinator to join their team. The successful candidate will be responsible for managing import/export documentation, coordinating third-party purchases, and ensuring accurate financial and operational...

  • IMPORT CONTROLLER

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    R 20,000.00 - 30,000.00 (South African Rand) Location: Our Client, (CAPE TOWN)Salary: Competitive, aligned with industry standards - UP TO R350 000 P/ALanguages Required: Fluent in English and AfrikaansExperience Required: Minimum 5 years in a similar role within the same International Freight and Logistics IndustryEducation: Degree or Diploma in Logistics...

  • Import Controller

    4 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R104 000 - R208 000 per year

    Job Title: Import ControllerLocation: Our Client , [CAPE TOWN]Salary: Competitive, aligned with industry standards - UP TO R P/A Languages Required: Fluent in English and AfrikaansExperience Required: Minimum 5 years in a similar role within the same International Freight and Logistics IndustryEducation: Degree or Diploma in LogisticsJob Description:Our...

  • Customer Services Coordinator

    2 weeks ago

    Cape Town, South Africa SA - Liner Business - Operations - Cape Town - Exports Full time

    **COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWN** **Job Purpose & Primary Job Responsibilities** **The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within...

  • Imports Administrator

    2 weeks ago

    Cape Town, South Africa Excellent Meat Full time

    **Job purpose**: The Logistics Administrator will be responsible for preparing and processing all documents and permits, maintain records of all documentation for the import and track shipments to ensure that they arrive at their destinations in a precise and timely manner. **Duties and Responsibilities**: - Coordinate the collection and transportation of...

  • Spa Scheduling Coordinator

    6 days ago

    Cape Town, South Africa ReDefined Growth Marketing Full time

    **IMPORTANT** This Job opening is for a REMOTE position working US HOURS (EDT) with a number of Spas and Med Spas as an Spa Scheduling Coordinator & Customer Service Representative. Please review the job description FULLY prior to applying.** **About ReDefined Growth Marketing** We are a dynamic digital marketing agency that works within the spa and med...

  • Import and Export Controller

    1 week ago

    Cape Town, South Africa SFG Engineering Services Full time

    **Job Purpose**: To ensure that the Clearing and Forwarding function has its strong footing in the company by using the best methods to improve revenue generation for the company in assisting in the efficient movement of goods by completing procedural and documentary formalities. **Requirements**: - Excellent written and verbal communication skills. - Able...

  • Junior Customer Operations Coordinator

    1 week ago

    Cape Town, South Africa M&S Logistics Full time

    Founded in 1996 in South Africa, and identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’, M&S Logistics is a global tank container operator specialising in the intermodal transport of bulk liquids with a fleet size of 9,500 tank containers. The company’s headquarters is in the UK with offices in the Netherlands, France, Germany,...

  • Imports and Exports Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Heineken International B.V. Full time

    We Go Places! How about you? Immediate Superior: Head of Customer Service & Logistics Location: Stellenbosch Function: Supply Chain Sub Function: Customer Service & Logistics Type of Contract: Permanent Reference Number: 137356 Closing Date: 02/06/2025 Purpose of the Role The Imports and Exports Manager is responsible for overseeing the operational aspects...

  • Customer Service Agent

    12 hours ago

    Cape Town, South Africa Pet Heaven Full time

    **JOB OVERVIEW** At Pet Heaven we obsess about Making Pet Parenting Easy. Customer happiness needs to be your mission in life and creating awesome moments your specialty. We are looking for an enthusiastic pet lover to join our current team and to help ensure that each and every customer who deals with Pet Heaven has an exceptional experience. As Customer...