Customer Service Manager
1 week ago
Customer Service Manager Just Pink Cape Town, Western Cape, South Africa Just Pink is an all-women-run business dedicated to helping brands excel in physical retail spaces. By fostering partnerships with purpose, the organization creates impactful opportunities to empower and up-skill young women from underserved communities. Their mission is deeply rooted in supporting growth and positive change for both businesses and individuals. This is a full-time, on-site position located in Cape Town. As a Customer Service Manager, you will oversee and lead the customer service team, ensuring high levels of customer satisfaction and efficient handling of all customer inquiries. Your responsibilities will include implementing and improving customer service procedures, resolving customer issues, monitoring team performance, and maintaining strong communication with clients to ensure their needs are met. You will play a key role in refining the customer experience and driving operational excellence. Qualifications Proven skills in Customer Service Management, Customer Satisfaction, and Customer Support Strong Analytical Skills to evaluate team performance and identify areas for improvement Excellent Communication skills, both verbal and written, to interact effectively with customers and the team Leadership experience in managing and motivating a team Proficient in using CRM systems and other customer service tools Ability to multitask and work efficiently in a fast-paced environment Previous experience in retail or similar industries is advantageous Bachelor's degree in Business, Marketing, or a related field is preferred Seniority level Mid-Senior level Employment type Full-time Industries Retail Referrals increase your chances of interviewing at Just Pink by 2x #J-18808-Ljbffr
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Executive-Voice-Customer Service
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more effective Build effective process...
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Cape Town, Western Cape, South Africa EXL Service Full time R800 000 - R1 200 000 per yearJob DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....
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Customer Services Coordinator Imports
3 days ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
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Cape Town, South Africa Exl Service Full timeJob Description Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and...
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Customer Service Manager
1 week ago
Cape Town, South Africa ABC Worldwide Full timeJob Title: Customer Service ManagerLocation: Cape Town (Head Office) – with travel to Johannesburg as requiredReports to: General Manager of OperationsPosition OverviewStingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment,...
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Customer Service Manager
2 weeks ago
Cape Town, South Africa Opencast Consulting Sa Full timeJob Opportunity Customer Service Manager Company: Opencast Consulting Location: Cape Town, South Africa Employment Type: Full-Time Opencast Consulting, a leader in delivering tailored business solutions, is seeking a dynamic and experienced Customer Service Manager to join our team. If you're passionate about creating exceptional customer experiences and...
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Executives-Back Office-Customer Service
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full time R1 500 000 - R2 500 000 per yearJob DescriptionEssential FunctionsResponsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for...
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Customer Service Manager
7 days ago
Cape Town, Western Cape, South Africa Opencast Consulting Sa Full time R900 000 - R1 200 000 per yearJob Opportunity: Customer Service Manager Company: Opencast ConsultingLocation: Capetown, South Africa Employment Type: Full-TimeOpencast Consulting, a leader in delivering tailored business solutions, is seeking a dynamic and experienced Customer Service Manager to join our team. If you're passionate about creating exceptional customer experiences and...
