Customer Service Manager
4 days ago
We are seeking a friendly, highly-skilled client services manager to make our clients feel valued and supported.
Client services managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products/services. They maintain business relationships with existing clients, and bring new clients on board.
**Responsibilities**:
Ensuring a positive and professional client service experience.
Directing client complaints or complex queries to relevant departments in a timely manner.
Providing clients with technical assistance.
Expediting serious issues to management toward prompt resolution.
Building positive client relations by checking in regularly and following up on active processes.
Maintaining client records and documenting processes.
Identifying potential client services concerns and facilitating proactive intervention steps.
**Job Requirements**
Certification in customer relations, customer services, or similar would be advantageous.
Banking experience.
2-3 years of experience in client services, sales, or a similar role.
Exceptional ability in providing professional, efficient, and friendly client services.
Ability to coordinate with other departments on client-related matters.
Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
Ability to keep updated on new developments in the field of client services.
Excellent interpersonal and recordkeeping skills.
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
Ability to Commute:
- Cape Town, Western Cape (required)
Ability to Relocate:
- Cape Town, Western Cape: Relocate before starting work (required)
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