Business Relationship Manager

2 weeks ago


Cape Town, South Africa Prudential Full time

Job Classification:
Sales - Sales

**_Why Join Prudential? _**

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it “the Talent Mindset” - a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.

As a **Business Relationship Manager **, you will be responsible for overseeing and strengthening the business-to-business connectivity between Prudential and our Annuity third party Distribution partners for the purposes of sales enablement and overall ease of doing business.

**Responsibilities include, but are not limited to**:

- Assume the lead role in partnership with Operations leadership of our distribution partners to educate and promote operational/technology advances and identify key initiatives that can influence and improve business connectivity and client experience.
- Identify, escalate, and resolve systemic operational challenges that have potential to disrupt business with our partner firms.
- Understand and educate on specific workflows related to firm specific platforms for purposes of communicating sales processing nuances and product launch/change plans.
- Gather, track, and communicate our partner firms’ workflow requirements and unique rules of engagement.
- Take lead in understanding, communicating, and creating business cases where appropriate for Broker Dealer specific initiatives that require system or workflow changes internally.
- Drive execution of approved firm specific initiatives and cross functional communication on business impact.
- Develop a deep understanding of the industry operational challenges and potential solutions and proactively participate in industry working groups where appropriate.
- Coordinate the execution, approval, and tracking of administrative agreements including: RFIs, SLAs, compensation schedules, and other documentation as needed.
- Coordinate new distribution partner onboarding.
- Serve as the day-to-day point of contact for ad hoc requests from partner firms.
- Collaborate with Sales Relationship Management teams to align strategic priorities with tactical efforts.

**Qualifications**:

- 8+ years of financial services experience.
- Knowledge of financial services operations and electronic order entry technology platforms. Annuity specific experience strongly preferred.
- Leadership presence with the ability to influence others.
- Experience working collaboratively and building rapport with all levels of management.
- Results oriented with a strong focus on driving positive outcomes.
- Demonstrated ability to think strategically, understand the big picture, and recognize downstream impacts.
- Active listening skills partnered with the ability to ask relevant probing questions.
- Ability to balance multiple competing priorities and embrace change.
- Experience working in a collaborative matrixed environment.
- Third party sales experience preferred.
- FINRA Series 6, 63, and State Insurance license required or ability to obtain within 180 days of hire.
- _**_Note: _**_Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. _

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

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