Business Relationship Manager

1 week ago

Cape Town, South Africa FirstRand Full time

Job Description

To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Sales and Service (Cape Town), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.- Manage cost to income to increase profitability and efficiencies for the business.- Enhance business performance and profitability.- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.- Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.- Develop and manage key stakeholder relationships that enable achievement of operational objectives.- Drive the achievement of customer migration by recommending solutions and improving efficiencies- Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.- Define a sales strategy and delivery plans in support of the strategic business objectives-
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.- Compile reports that track progress and guide business to make informed decisions.- Ensure compliance to legislative and audit requirements and adherence to relevant processes.- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.- Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment- FAIS Accredited qualification (NQF level 6, 7 etc.)- Exposure to Credit Applications in Agric space environment.- RE qualification- Credit Management exposure a must- Have experience of dealing with high level customer queries- Are not an unrehabilitated insolvent

You will have access to:
- Opportunities to network and collaborate- A challenging working environment- Opportunities to innovate

We can be a match if you are:
- Adaptable and curious- Sales driven- Thrive in a collaborative environment- Client-centric

Job Details

31/01/25

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