Business Relationship Manager

2 weeks ago

Cape Town, South Africa FNB South Africa Full time

Business Relationship Manager – FNB South Africa Join the Business Relationship Manager role at FNB South Africa . This position focuses on strategically and operationally managing and growing a high-return client portfolio while ensuring strong governance and client satisfaction. Responsibilities To strategically and operationally manage and grow a portfolio of high revenue generating clients. Success is measured through client satisfaction levels, financial performance of the portfolio, sound governance, and new client acquisition. Manage cost to income to increase profitability and efficiencies for the business. Enhance business performance and profitability. Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives. Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base. Develop and manage key stakeholder relationships that enable achievement of operational objectives. Drive the achievement of customer migration by recommending solutions and improving efficiencies. Set tactical goals and optimise the use of the people, finances and technologies in order to realise those goals. Define a sales strategy and delivery plans in support of the strategic business objectives. Assess and evaluate credit applications in accordance with the Bank’s Credit Policy and within set time frames. Ensure compliance to legislative and audit requirements and adherence to relevant processes. Compile reports that track progress and guide business to make informed decisions. Continuously assess own performance, seek timely and clear feedback and request training where appropriate. Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence. Qualifications Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment. FAIS Accredited qualification (NQF level 6, 7 etc.). Exposure to Credit Applications in Agric space environment. RE qualification. Credit Management exposure a must. Have experience of dealing with high level customer queries. Are not an unrehabilitated insolvent. Benefits & Opportunities Opportunities to network and collaborate. A challenging working environment. Opportunities to innovate. Skills & Attributes Adaptable and curious. Sales driven. Thrive in a collaborative environment. Client‑centric. Job Details Applications will not be accepted on or after 03/12/25. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; it will be kept confidential unless required by law. #J-18808-Ljbffr

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