Customer Service Specialist, Operations

2 weeks ago

Port Elizabeth, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - Port Elizabeth, Uitenhage Rd (Struandale Facility)
Job Posting Title: Customer Service Specialist, Operations
Time Type: Full Time

**SUMMARY**

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals amnd initiaitives and cascaded down through the PE operations and VWSA Client.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Planning and dispatching of loads, including allocating Drivers to relevant routes
- Vehicle and load tracking
- Managing the POD processing as well as Driver Debriefing
- Monitoring fuel and Driver overtime cost s as well as ensuring vehicles are maintained and serviced
- Ensuring Client’s needs and expectations are consistently met within scope of the SLA
- Client interaction and issue resolution to ensure client satisfaction
- Delivering on client and internal requirements Coaching and mentoring of team to achieve client objectives**QUALIFICATIONS**
- Completed Matric / Grade 12
- Logistics Warehouse Management or equivalent quliafication (added advantage)

**COMPUTER SKILLS**
- Intermediate Excel Skills
- Transport tracking systems exposure

**EDUCATION AND/OR EXPERIENCE**
- At least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and Milkruns.
- Prior Team Leader
- Experience in planning and allocation of loads as well as followups and tracking
- Experience in capturing POD’s and debriefing of Drivers
- Experience in monitoring costs and overtime
- Experience in Driver and Vehicle management
- Excellent communication and relationship building skills
- Ability to work under pressure and multi tasking
- Coaching and mentoring skills This role will require working shifts, including night and graveyard shifts and is a non-negotiable.

  • Telematics Customer Services Consultant

    1 week ago

    Port Elizabeth, South Africa Ingenious Holdings Full time

    Are you passionate about providing exceptional customer service and technical support in a dynamic environment? We are looking for a dedicated and enthusiastic individual to join our team as a Telematics Support Specialist. In this role, you will be the first point of contact for our dealers and customers, providing expert assistance, resolving inquiries,...

  • Customer Service Agent

    2 weeks ago

    Port Elizabeth, South Africa Eazi Access Rental Full time

    **1. JOB PURPOSE** Manage all Customer Services expectations, related calls and follow-ups, resolve Customer queries and use appropriate retention tools where required. Real-time SLA Management and achieve CSI targets. **2. Key performance areas** Customer Service - CSI - Query management - Customer Retention - Report and escalate Customer concerns in...

  • Customer Service Manager

    1 week ago

    Port Elizabeth, South Africa Eazi Access Rental Full time

    **Purpose statement** **To develop and expand** the company's growth by continuously identifying new opportunities to sell aftermarket products i.e. Service, Maintenance and Parts for the Eazi product range. **To maximize After Sales Income** by building solid customer relationships to ensure the Company meets its targets. **Key performance areas (to...

  • Receptionist and Switchboard Operator

    6 days ago

    Port Elizabeth, Eastern Cape, South Africa South African National Blood Service Full time R80 000 - R120 000 per year

    Job DescriptionKey Performance Areas:Ensures that Reception Duties are undertaken in a professional and friendly manner.Ensures that Switchboard Duties are undertaken in a professional and friendly manner and delivers excellent customer service at all timesUndertakes administrative Tasks for Reception / AdministrationCompetenciesCustomer Service...

  • Customer Service Rep

    2 weeks ago

    Port Elizabeth, South Africa Neshinna Promotions Full time

    As a Customer Service Rep, you will be responsible for ensuring that our customers receive exceptional service when they interact with our company. **Responsibilities**: - Responding promptly and professionally to customer inquiries and complaints via phone, or in-person - Handling customer complaints and resolving them in a timely and effective manner -...

  • Customer Journey Specialist

    3 weeks ago

    Port Shepstone, South Africa The Beekman Group Full time

    Join to apply for the Customer Journey Specialist role at The Beekman Group Port Shepstone – KwaZulu Natal – South Africa Key Responsibilities Customer Journey Management: Map and analyse customer journeys to identify pain points, implement improvements, and ensure consistency of experience. Service Standards: Develop, monitor, and continuously improve...

  • Customer Service Assistant No Experience

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa MJZ DIRECT MARKETING Full time R120 000 - R180 000 per year

    Job Description: Customer Service AssistantPosition:Customer Service AssistantLocation:Port ElizabethCompany:MJZ Direct MarketingAbout Us:MJZ Direct Marketing is a premier marketing firm known for delivering innovative solutions and exceptional service to our clients. We are committed to fostering a positive customer experience and are looking for a...

  • Customer Service Assistant

    3 days ago

    Port Elizabeth, South Africa One & Only Direct Full time

    Assist customers with inquiries, product information, and order processing through various communication channels. - Provide basic troubleshooting and technical support to customers. - Escalate complex issues to senior customer service representatives for resolution. - Maintain accurate records of customer interactions and transactions. - Collaborate with...

  • Customer Service Consultant(No Experience)

    2 weeks ago

    Port Elizabeth, South Africa MJZ Direct Marketing Full time

    **Job Title**: Customer Service Consultant (No Experience) **Location**: Port Elizabeth, South Africa **Responsibilities**: - Handle customer sales and inquiries in-person with professionalism and efficiency. - Provide accurate information regarding products and services. - Resolve customer complaints and issues promptly, ensuring customer satisfaction. -...

  • Customer Journey Specialist

    4 days ago

    Port Shepstone, KwaZulu-Natal, South Africa Beekman Group Full time R46 812 - R300 000 per year

    The Customer Experience Specialist is responsible for ensuring that customers enjoy seamless, engaging, and positive interaction with the company across all touchpoints, for all Beekman Group product lines. This role focuses on understanding customer needs, improving service delivery, and embedding a customer-first culture throughout the organisation, while...