Customer Service Assistant No Experience

6 days ago

Port Elizabeth, Eastern Cape, South Africa MJZ DIRECT MARKETING Full time R120 000 - R180 000 per year
Job Description: Customer Service Assistant

Position:Customer Service Assistant

Location:Port Elizabeth

Company:MJZ Direct Marketing

About Us:

MJZ Direct Marketing is a premier marketing firm known for delivering innovative solutions and exceptional service to our clients. We are committed to fostering a positive customer experience and are looking for a dedicated Customer Service Assistant to support our customer service team.

Key Responsibilities:
  • Assist customers with inquiries via phone, email, and chat, providing prompt and courteous responses.
  • Support the customer service team in resolving customer issues and complaints.
  • Maintain and update customer records accurately in the company database.
  • Help prepare and distribute customer service reports and documentation.
  • Assist in the coordination and execution of customer service initiatives and projects.
  • Provide administrative support to the customer service team as needed.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Stay informed about company products, services, and policies to provide accurate information to customers.
Qualifications:
  • Passed Matric/NQFLV4.
  • SA ID / Work permit.
  • Previous experience in a customer service.
  • Strong communication skills, both verbal and written.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Ability to work well in a team-oriented environment.
  • Positive attitude and a commitment to providing excellent customer service.
Benefits:
  • Competitive salary package.
  • Opportunities for career growth and managing a company.
  • A collaborative and supportive work environment.
  • Comprehensive training programs.
Conclusion:

If you are enthusiastic about customer service and enjoy working in a team-oriented environment, we invite you to join MJZ Direct Marketing as a Customer Service Assistant. Be a part of our mission to deliver outstanding customer experiences and support our continued growth and success.

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