Front Office Manager

7 days ago

Franschhoek, South Africa Le Franschhoek Hotel & Spa Full time

We are looking for a highly motivated and experienced Front Office Manager to join our dedicated team at Le Franschhoek Hotel and Spa. As the Front Office Manager, you will play a vital role in ensuring our guests have a memorable and comfortable stay. You'll lead a team of front desk staff and ensure the highest level of customer service.

**Key Responsibilities**:

- Supervise and lead the front office team, including receptionists, concierge, and bell staff.
- Oversee guest check-in and check-out processes, making sure they are smooth and efficient.
- Handle guest inquiries, concerns, and special requests in a professional and prompt manner.
- Maintain a welcoming and organized front desk and lobby area.
- Train, mentor, and develop front office staff to deliver exceptional service.
- Manage room reservations, ensuring accuracy, and optimize room availability.
- Collaborate with other hotel departments to enhance the guest experience.

**Qualifications**:

- Proven experience as a Front Office Manager or a similar role in the hotel industry.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office.
- Exceptional customer service orientation.
- Attention to detail and strong organizational skills.

**Education**:

- Diploma (preferred)

**Experience**:

- Front Office Management: 3 years (required)

Ability to Commute:

- Franschhoek, Western Cape (required)

Ability to Relocate:

- Franschhoek, Western Cape: Relocate before starting work (preferred)

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