Front Office Manager La Residence
1 week ago
The main purpose of the **Front Office Manager**at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded, and so that we continue to achieve The Royal Portfolio's purpose which is _"To give our guests a complete experience and a perfect stay"._ **MAIN DUTIES & RESPONSIBILITIES** - The Front Office is the administrative hub for La Residence and as such requires a forward-thinking individual with a planned approach to assisting guests with their individual needs - Manage the day-to-day operations of the Front Office team - Be the point of contact for guests, assist with guest/ reservations/ agent communication as well as inter-departmental communication - Update daily guest arrivals/ departures and all relevant information on our daily “Daysheet” and updating any new guest information and preferences on our Property Management System, Opera - Manage the Receptionists, Night Audit, Porters, Drivers and Chauffeurs to reach all deliverables as set out in their Job Profiles - Oversee the performance of the Boutique, by promoting it to guests, as well as managing, receiving and controlling stock items - Co-ordinate all freight and shipping requirements - Living, breathing and understanding the company’s Vision, Purpose & Values statement, and ensuring that the Front Office team delivers on this daily **REQUIREMENTS & QUALIFICATIONS** - Minimum 5 years' experience in a 5* hotel environment - 3+ years’ experience in a Managerial role in the Front Office department - Strong English verbal and written communication skills - additional international languages beneficial - Strong working knowledge of office procedures and basic accounting principles - Great organisational and multitasking abilities - Must be detail orientated - Should be well versed in all digital communication channels - Systems - Opera (PMS) and Microsoft Office are required A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Housekeeping Supervisor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Housekeeping Supervisor La Residence
3 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Night Auditor La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Adherence to company...
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Night Auditor La Residence
3 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is responsible for specific hotel operations from 19.00 - 07.00 and will be required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay. - MAIN DUTIES & RESPONSIBILITIES - Adherence to company policies and procedures - Welcoming all Guest upon arrival -...
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Waiter La Residence
7 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Waiter at La Residence manages and controls the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, _"to give our guests a complete experience and a perfect_ - stay”._ **MAIN DUTIES & RESPONSIBILITIES** - Service of food...
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Wine Steward La Residence, Franschhoek
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Wine Steward at La Residence is involved in all aspects of wine service, from making recommendations to our guests, to managing stock, liaising with our Chefs on property and the Group Beverage Manager at head office. Their main role is to ensure that the wine experience of The Royal Portfolio at La Residence is met, in order to contribute to the purpose...
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Guest Relations Officer | La Residence
5 days ago
Franschhoek, South Africa The Royal Portfolio Full timeLa Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a...
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Guest Relations Officer | La Residence
4 days ago
Franschhoek, South Africa The Royal Portfolio Full timeLa Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a...
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Farm Supervisor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeLocated in the winelands of Franschhoek, La Residence is set within productive vineyards and orchards, which the Farm Supervisor will be responsible for. From maximising the productivity of the estate in order to supply the hotel with fruit, vegetables, eggs, herbs and flowers, to overseeing the maintenance of the hotel gardens and the estate at large. The...
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Waiter | La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Waiters at La Residence manage and control the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, "to give our guests a complete experience and a perfect stay”.We are looking for a Waiter to join our team for a maternity...
