Internal Marketing/ Reservationist
2 days ago
**Key ResponsibilitiesReservations**
- Process, confirm, and update bookings accurately on the Property Management System (PMS).
- Ensure all guest preferences, special requests, and requirements are captured and communicated to relevant departments.
- Monitor room availability, cancellations, and no-shows, and provide daily reservation reports.
- Liaise with the Front Office and Sales teams to ensure a seamless guest experience from booking to check-in.
**Internal Marketing**
- Assist with the promotion of seasonal offers, packages, and events to new and repeat guests.
- Maintain accurate guest databases for targeted marketing campaigns.
- Support the Sales & Marketing Manager with the creation and scheduling of digital content.
- Assist in monitoring online reviews, guest feedback, and responding where necessary in line with company standards.
**Administration**
- Ensure accurate filing and record-keeping of all reservations and marketing materials.
- Generate weekly and monthly reservation and marketing activity reports.
- Assist management with market research and competitor analysis.
**Skills & Competencies**
- Strong communication and interpersonal skills (verbal and written).
- Professional telephone etiquette and guest service orientation.
- Proficient in Microsoft Office Suite and reservation systems/PMS.
- Basic knowledge of social media platforms and online marketing.
- Excellent organizational and multitasking abilities.
- Ability to work under pressure and meet deadlines.
**Qualifications & Experience**
- Diploma/Degree in Hospitality Management, Marketing, or related field (preferred).
- Minimum 1-2 years’ experience in reservations, front office, or marketing within hospitality.
- Familiarity with customer relationship management (CRM) systems beneficial.
**Personal Attributes**
- Guest-focused with a positive, friendly attitude.
- High attention to detail and accuracy.
- Creative mindset with initiative to contribute ideas.
- Reliable, flexible, and team-oriented.
Pay: From R11 500,00 per month
Work Location: In person
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