Guest Assistant

2 weeks ago

Franschhoek, South Africa Phoenix Recruitment Full time

Duties: Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.Always uphold a neat and tidy reception desk.Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.Weekly and daily reports must be completed as per front desk shift procedures.Detailed PIT checks to be done on each shift and compared to guest details on Protel.Highlight any maintenance issues or service deficiencies promptly to maintain the hotel's standards.Adherence to all health and safety regulations. Requirements: Matric CertificateTertiary qualification in Hospitality Management or Tourism would be advantageousMinimum of 2 years of experience in the Front Office operations of a luxury hotelProficient in use of various well-known Property Management systemsAbility to work shifts including night shiftConversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational FinanceDisplay a sense of urgency and dedication to meeting the needs and wishes of othersThe ability to remain calm and professional when under pressureStrong interpersonal skillsExcellent verbal and written skillsMust be professional and a team playerSustainable quality and attention to detail

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