Guest Relations Officer | La Residence
4 days ago
La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Deal with Guest queries (via phone, email and in person) and arrange assistance as necessary Provide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & Stellenbosch Prepare for Guests’ arrival a day before the time, making note of any special requests Monitoring our booking system, Opera and manage the Guest profiles and relay any information to other departments Deliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately) Managing reservations for restaurant, tours and transfers Answer and screen all incoming switchboard calls and deal with individual requests, messages and queries from Guests Liaise regularly with agents on Guest experience on property Maintain communication with all other hotel departments Assist with ad hoc duties as requested by colleagues and Management Daily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providers Prepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc. Live and breathe the company's Vision, Purpose and Values statement. REQUIREMENTS & QUALIFICATIONS Must have at least 2 years’ experience in a 5* Hotel environment. Must have at least 2 years’ experience in a Front Desk role. Degree or Diploma in Hospitality Management. Knowledge of Property Management system Opera at Operator Level. Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook. Demonstrate excellent written and verbal communication skills. Proven job reliability, diligence, dedication and attention to detail. Ability to multitask with excellent time-management. Ability to work under pressure with strong admin skills. Ability to take initiative and make judgement calls. Ability to take the initiative and be a leader. Must be flexible and willing to work shifts. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Guest Relations Officer | La Residence
5 days ago
Franschhoek, South Africa The Royal Portfolio Full timeLa Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a...
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Guest Relations Officer | La Residence
7 days ago
Franschhoek, South Africa The Royal Portfolio Full timeLa Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a...
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Front Office Manager La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe main purpose of the **Front Office Manager**at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded, and so that we continue to achieve The Royal Portfolio's purpose which is...
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Wine Steward La Residence, Franschhoek
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Wine Steward at La Residence is involved in all aspects of wine service, from making recommendations to our guests, to managing stock, liaising with our Chefs on property and the Group Beverage Manager at head office. Their main role is to ensure that the wine experience of The Royal Portfolio at La Residence is met, in order to contribute to the purpose...
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Housekeeping Supervisor La Residence
3 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Housekeeping Supervisor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Farm Supervisor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeLocated in the winelands of Franschhoek, La Residence is set within productive vineyards and orchards, which the Farm Supervisor will be responsible for. From maximising the productivity of the estate in order to supply the hotel with fruit, vegetables, eggs, herbs and flowers, to overseeing the maintenance of the hotel gardens and the estate at large. The...
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Porter La Residence
3 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Porter at La Residence needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of The Royal Portfolio's properties and standards and to ensure that they adhere to The Royal Portfolio’s Purpose...
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Franschhoek, South Africa The Royal Portfolio Full timeThe purpose of the Handyman at La Residence is to ensure that all hotel Maintenance requirements are met and kept at the highest Royal Portfolio standards at La Residence, in order to ensure that we live up to our purpose, which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Guest satisfaction -...
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Night Auditor La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Adherence to company...
