Inbound Reservations Consultant

1 week ago

Cape Town, South Africa Cullinan Holdings Full time

An exciting opportunity awaits to join the African Diamond Tours & Incentive's Reservations team

The position is Cape Town based.

African Diamond is one of Southern Africa’s leading travel companies specialising in the Turkish market.

Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel, conferences, and special occasions. We pride ourselves on delivering innovative African travel solutions and experiences with a personalised approach and attention to detail.

The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences.

It requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.

**Key Responsibilities**:
***:

- Providing expert travel advice to the customer that exceeds their expectations
- Ensuring the smooth operations and excellent on-the-ground management of FIT and Group bookings
- Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
- High level and frequent interactions on every group with Guides and Tour Leaders
- Creating opportunities for African Diamond to earn additional income, e.g. secondary buying, commissions, and optional tours
- Ensuring that all loops are closed and that every party is always appraised of their duties to ensure the successful operation of FITs and groups

**Requirements**:
**Key Criteria**:

- Minimum 2 years experience in consulting, quoting, and operating Inbound FIT and Group bookings
- Very good understanding of working with travel booking systems
- Solid product, destination, and logístical knowledge of South and Southern Africa

**Attributes**:

- Can manage high volumes whilst maintaining a high level of detail and accuracy
- Skilled communicator who provides quality communication to customers (e.g. quoting, changes, recommendations)
- Excellent interpersonal skills to maintain customer, supplier, and guide relationships
- Services and customer experience focused, always understanding and considering the customers' expectations and requirements
- Maintains quick turnaround times on customer quotations, updates, complaints, and queries
- Adaptable and enjoy working in a changing environment
- Exceptional at problem solving and is solutions-driven

  • Inbound Reservations Consultant

    4 days ago

    Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity awaits to join Thompsons Africa's Reservations team! The position is Cape Town based. The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences. It requires a strong focus on achieving sales and...

  • Senior Inbound Reservations Consultant

    2 weeks ago

    Cape Town, South Africa Cullinan Holdings Full time

    Thompsons Africa is a luxury DMC offering meet and greets, transfers, fully escorted and group series tours, seat-in-vehicle tours, open-vehicle safaris, and bespoke FIT services in South and Southern Africa. With over 36 years of experience, we create unforgettable African holiday experiences and are proudly part of Cullinan Holdings Ltd., the foremost...

  • Inbound Reservations Manager

    2 weeks ago

    Cape Town, South Africa Phoenix Recruitment Full time

    Duties: Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.Building relationships with local suppliers, negotiating contracts, and managing pricing and...

  • Reservation Consultant

    2 days ago

    Cape Town, South Africa Career Pathfinders Full time

    Reservations Consultant - Multiple Game Lodges - Head Office Rosebank REQUIREMENTS - QUALIFICATIONS AND SKILLS Grade 12 (essential) Qualification in Tourism or Hospitality (advantageous) 5 years’ experience as a Reservations Consultant or in similar role (essential) Excellent grasp of the English language & communication skills. PANstrat/Opera...

  • Reservations Consultant

    1 week ago

    Cape Town, South Africa Sun Destinations Full time

    Sun Destinations is a portfolio of carefully selected wildlife areas in Southern Africa, offering supreme safari lodges and authentic bush camps. Our lodges are selected based on their location, owner-managed intimacy, and excellence in wildlife experiences. Our head office is based in Cape Town, South Africa, and we specialise in marketing and reservations...

  • Inbound Tour Consultants

    2 days ago

    Cape Town, Western Cape, South Africa Executive Placings Full time R60 000 - R80 000 per year

    Inbound Tour Company is recruiting Junior and Senior Inbound Tour Consultants based in Cap Town Northern suburbs. This is a hybrid role, with WHF on Fridays.Requirements:Min 5 years' experience within Inbound travel to Southern Africa Detailed logistical destination knowledge of Southern Africa destinationsWide variety of product knowledge across...

  • Reservations Consultant

    2 days ago

    Cape Town, South Africa Host Agents Full time

    **Reservations Consultant - Cape Town (Bloubergstrand)** We are an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard. As we expand our property portfolio, we would like to welcome a hardworking and goal orientated...

  • Reservations Consultant

    4 days ago

    Cape Town, South Africa Sun Destinations Full time

    Are you an experienced tourism professional with a passion for creating unforgettable safari experiences? We’re looking for a **Reservations Consultant** to join our Cape Town head office team. Sun Destinations represents a handpicked portfolio of authentic bush camps and luxury safari lodges across Southern Africa. Our properties are chosen for their...

  • Inbound Tour Consultant

    2 days ago

    Cape Town, South Africa Tych Business Solutions Full time

    Looking for Inbound Tour Consultants to join our clients growing team in CAPE TOWN. Good knowledge of Southern African destinations and leisure products is essential. Must be able to multi task, communicate efficiently and manage client and supplier expectations. Must have a traceable track record in tourism. Minimum Requirements: 3 years experience in...

  • Reservations Consultant

    2 weeks ago

    Cape Town, South Africa Extraordinary Solutions Full time

    Overview Well established Tourism Company in Cape Town is seeking a Reservations Consultant to join their team. Applicant must be computer literate and have good communication skills (spoken and written). Shift Schedule We operate on a shift basis and therefore you will need to be available for shift work Monday to Sunday 08h Responsibilities Processing...