Inbound Reservations Manager
2 weeks ago
Duties: Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.Building relationships with local suppliers, negotiating contracts, and managing pricing and availability.Ensuring smooth coordination of all travel arrangements, from initial inquiry to the completion of the trip.Providing excellent customer service, addressing inquiries, and resolving any issues or complaints.Implementing quality assurance measures to ensure accuracy and efficiency throughout the reservation process.Achieving sales targets and contributing to revenue generation.Utilizing reservation systems and other relevant technologies.Supervising and training a team of reservation staff. Requirements: Grade 12A formal Travel & Tourism qualificationAt least 4 - 5 years management or supervisory experience in inbound tour operatingCape Town BasedStrong communication and interpersonal skills.Customer-centric approach with a passion for delivering exceptional service.Proficiency in reservation systems and other relevant technologies.Experience in the travel industry, in inbound tourism.Proven ability to manage bookings from quote to completion.Strong organizational and problem-solving skills.Ability to work under pressure and meet deadlines.In-depth geographical, logistical and product knowledge of South, Southern and East Africa
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Inbound Reservations Consultant
3 days ago
Cape Town, South Africa Cullinan Holdings Full timeAn exciting opportunity awaits to join Thompsons Africa's Reservations team! The position is Cape Town based. The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences. It requires a strong focus on achieving sales and...
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Inbound Reservations Consultant
1 week ago
Cape Town, South Africa Cullinan Holdings Full timeAn exciting opportunity awaits to join the African Diamond Tours & Incentive's Reservations team! The position is Cape Town based. African Diamond is one of Southern Africa’s leading travel companies specialising in the Turkish market. Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel,...
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Senior Inbound Reservations Consultant
2 weeks ago
Cape Town, South Africa Cullinan Holdings Full timeThompsons Africa is a luxury DMC offering meet and greets, transfers, fully escorted and group series tours, seat-in-vehicle tours, open-vehicle safaris, and bespoke FIT services in South and Southern Africa. With over 36 years of experience, we create unforgettable African holiday experiences and are proudly part of Cullinan Holdings Ltd., the foremost...
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Reservations Manager
1 week ago
Cape Town, Western Cape, South Africa 32784d2d-5e9e-41c6-8313-fd8e2248150f Full time R500 000 - R1 500 000 per yearJob Advert SummaryThe Reservations Manager is responsible for overseeing the day-to-day operations of the reservations department, ensuring accuracy, efficiency, and superior guest service. This role manages room inventory, rate distribution, and reservation procedures while working closely with Front Office, Revenue Management, and Sales & Marketing to...
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Reservations Manager
1 day ago
Cape Town, South Africa Sun International Full time**Job Purpose** The Reservations Manager has responsibility and accountability for the management of the reservations team and hotel accommodation reservations process for both Groups and Individuals, in line with Company procedures and professional service standards, with the aim of maximising room revenue. **Key Performance Areas** Hotel Accommodation...
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Reservations Manager
4 weeks ago
Cape Town, South Africa Khula Placements Full timeReservations Manager 5-Star Luxury HotelWe are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.Key...
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Reservations Manager
1 week ago
Cape Town, Western Cape, South Africa Newmark Hotels Full time R250 000 - R500 000 per yearJob Advert SummaryThe Reservations Manager is responsible for overseeing the day-to-day operations of the reservations department, ensuring accuracy, efficiency, and superior guest service. This role manages room inventory, rate distribution, and reservation procedures while working closely with Front Office, Revenue Management, and Sales & Marketing to...
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Coordinator-Customer Care Voice-Inbound
3 weeks ago
Cape Town, South Africa EXL Full timeCoordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage....
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Executives-customer Care Voice-inbound
2 weeks ago
Cape Town, South Africa EXL Service Full timeJob Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the...
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Receiving & Inbound Logistics Manager
2 weeks ago
Cape Town, South Africa Faro Full timeJob Description Receiving & Inbound Logistics Manager Location : Cape Town, South Africa Reporting to : Head of Supply Chain Employment Type : Full-Time Applicants must send their applications to About the Role We are seeking a proactive and organized Receiving & Inbound Logistics Manager to take ownership of all inbound logistics operations at our...