Specialty Sales Representative

**OBJECTIVE OF ROLE**

Responsible for the promotion of products within a certain geographical area to Hospitals, pharmacists, nurses and doctor specialists. Responsible for retaining and strengthening relationships with Key External Experts.

**KEY RESPONSIBILITIES**

**Commercial Excellence**
- Achieve territory sales targets and grow market share
- Build sustainable relationships with targeted customers to gain trust and commitment
- Work efficiently with key stakeholders across the business.
- Responsible for detailing healthcare practitioners (pharmacists, nurses and specialist) in the private hospital market.
- Maintain and grow relationships with thought leaders by discussing the portfolio at a peer-to-peer level.
- Understand research and development trends of pharmaceutical products, build product awareness and grow product acceptance.
- Shape the views and preference of healthcare practitioners (pharmacists, nurses and specialists) and patient advocacy groups towards innovative pharmaceutical products.
- Provide ongoing support to targeted healthcare practitioners by collecting feedback on Aspen Hospital products to ensure effective and safe use of the products.
- Manage, coordinate, and oversee product portfolio within territory including business planning, territory analysis, achieve customer target call volume and coverage.
- Provide ongoing customer support to enhance product and disease knowledge by offering product training, CPD meetings, Journal clubs and webinars.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Communicate and report on adverse reaction within 24 hours and ensure that all product complaints are resolved within the respective timelines.
- Adherence to business rules i.e., call rates standards, call logging adherence and ensure submission of monthly and weekly planners and reports.

**Value Creation**
- Monitor and analyze data and market conditions to identify competitive advantage and product usage to improve sales performance
- Pursue continuous learning and professional development and stay up to date with the latest industry trends,
- Plan and organize and arrange training to HCPs
- Promote products ethically and within compliance based on company’s sales process and approved marketing strategy

**Compliance**
- Adherence to all compliance expectations in customer interaction and activities

**EDUCATIONAL REQUIREMENTS**
- Matric / Grade 12
- A tertiary qualification is required, ideally in the life sciences.

**KNOWLEDGE & EXPERIENCE REQUIREMENTS**
- A minimum of 5 years’ experience in pharmaceutical detail sales, within the hospital and specialty arena is essential.

**OR**
- A minimum of 5 years’ experience as a theatre / ICU nursing sister
- Existing relationships with key customers in the Western Cape would be an advantage.
- Product knowledge of Aspen and competitor products within the hospital environment would be an advantage
- Understanding of budgeting, forecasting processes and financial calculations (gross margins, mark-ups etc), is preferred
- A good understanding of marketing strategies and processes is ideal

**SOFT SKILLS REQUIREMENTS**
- Territory Management
- Presentation skills
- Communication skills; both written and verbal
- Negotiating skills
- Interpersonal skills with the ability to work independently and as part of a team.
- Effective planning, prioritization, organizing and coordinating.
- Ability to think creatively and out of the box, to effectively solve problems
- Results driven and self-directed
- Able to skillfully analyze data to gain insight and plan of action
- Ability to work under pressure and manage time productively

**COMPUTER SKILLS REQUIRED