German Customer Support Specialist

**About The Role**

We’re currently looking for a dynamic, well-versed** Customer Support Specialist **with excellent English and German skills to provide the customers of an American e-commerce website focused on handmade or vintage items and craft supplies with outstanding support.

Our German Seller Growth and Outreach Associates are experts in all areas of customer support and engagement. They thrive in dynamic and flexible environments, take ownership of our partners’ brand, product, and opportunities, and use their creative problem-solving abilities to go above and beyond expectations.
**You'll Be...**
- Connecting with artisans, craftspeople, and merchants worldwide and help them expand their sales opportunities by building an online shop
- An integral part of the team providing world-class customer support
- Having the potential to provide feedback on customer requests, issues or pain points
Embodying our partner’s brand to quickly build a connection with prospective sellers and assure them that your goals and their goals are aligned
- Assisting with acquisition and onboarding new sellers to the platform by providing a personalized approach to increasing their brand awareness
- Meeting or exceeding service-level expectations consistently
- Identifying and documenting sales and support best practices
- Acquiring valuable customer insights and sharing them with the rest of the team to improve the education and experience to create customers for life
- Staying current with product/platform changes and being able to educate customers on how such changes can help them grow their business
- Taking initiative and identifying areas of opportunity that you can contribute to help the team as it grows
**What You Bring To The Table**
- Native fluency in German (both written and spoken) and comfort communicating with peers in English (both written and spoken)
- Minimum 1-year of customer support experience with a consistent track record of exceeding quality and production expectations
- Minimum 1-year experience in phone support
- Ability to quickly ascertain the concerns and challenges of a potential seller and to shape your offering to meet their needs
- Ability to thrive in a dynamic and evolving environment - must be adaptable
- Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations
- Loads of empathy - you genuinely care
- Proactive attitude and ability to work with limited supervision
Start-up or e-commerce experience is a plus
**What We Provide**
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental and vision options based on location
- Paid Sabbatical Leave
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
**Why PartnerHero?**
**PartnerHero** is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
**How We’re Different**

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
- Read more about our Core Values and story_ here_._
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