Customer Support Specialist
5 days ago
RoomRaccoon RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Support Consultant / Customer Care Consultant Type: On-site Terms: Full-timeLanguage: German Location: Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town). Your North Star Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention. As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively. You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients. Tasks Day in the life of the Customer Support Consultant Customer Support Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums. Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention Retention and Service Recovery Working closely with our Implementations Team to ensure a seamless transition of client accounts to support. Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues Requirements Key skills: Non-negotiable: Fluency in German and English Has 2+ years' experience in a service-oriented, technical or customer support role Technical proficiency in working on different systems (training will be provided) Beneficial skills: Hotel (front desk/reservations) / and or hospitality experience How to be successful as the Customer Support Consultant Problem Solving Customer focused Active Listening Empathy Resilience Benefits Perks: Free Food Fridays Mac Environment Incentive Based Commission Formal Training Budget Annual Hotel Experience Equity Birthday & Christmas Vouchers #J-18808-Ljbffr
-
German Speaking
2 days ago
Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
-
Customer Support Specialist
3 weeks ago
Cape Town, South Africa Shoprite Group Of Companies Full timeJob title : Customer Support Specialist Job Location : Western Cape, Cape Town Deadline : December 03 Purpose of the Job The Shoprite Send Customer Support Specialist is responsible for providing meaningful support to Shoprite Send regarding customer registrations, general customer queries, and store queries. This role efficiently manages all customer...
-
Customer Support Specialist
2 weeks ago
Cape Town, South Africa Daily Maverick Full time**Job Advert Summary**: **Customer Support Specialist (Entry-Level)** We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions...
-
Customer Support Specialist
5 days ago
Cape Town, South Africa Talent Sam Full timeOur client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals. Who are we looking for: This position...
-
Customer Support Specialist
1 week ago
Cape Town, South Africa The Legends Agency Full timeJob Title:Customer Support Specialist (Remote South Africa-Based)Location:Remote, South Africa-BasedShift-based rota covering hours between 10 am-10 pm UK time, 7 days a weekReports To:Customer Support LeadSalary Range:R25,000 R30,000About the Role:This is a customer-facing role supporting both end users and venue partners. The role involves responding to...
-
Customer Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R75 000 - R120 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R500 000 - R800 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per yearAre you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...
-
German Customer Support Specialist
2 days ago
Cape Town, South Africa PartnerHero Full time**About The Role** We’re currently looking for a dynamic, well-versed** Customer Support Specialist **with excellent English and German skills to provide the customers of an American e-commerce website focused on handmade or vintage items and craft supplies with outstanding support. Our German Seller Growth and Outreach Associates are experts in all...
-
Customer Support Specialist
1 week ago
Cape Town, South Africa RateHawk Full timeEmerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, Ostrovok.ru, Ostrovok B2B, Roundtrip and Ostrovok Komandirovki. 12 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our...
