German Speaking Customer Support Consultant

1 week ago

Cape Town, South Africa Initiate International Full time

An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting **job** opportunity for an **German speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. This company offers some amazing perks including unlimited learning & growth potential, Employee Equity Scheme, regular trips to Europe for trainings & celebrational ceremonies (International Week), annual salary increases, Training & Development opportunities, and so much moreWork in this vibrant international fast growing company today

Your key **job** responsibilities as the **German speaking Customer Support Consultant** in **Cape Town, South Africa** will include:

- Training hoteliers in using the system to their best advantage on all possible touch points
- Proactively calling hoteliers to convince them of the added value of our additional paid features
- Fun & productive collaboration with their other teams, specifically your German team mates
- Creating video & written content to teach our hoteliers in all possible topics so they can use the system in the most self-sufficient way

Requirements for this **German speaking Customer Support Consultant job** in **Cape Town, South Africa**:

- Must speak **German** on a native level
- Experience providing customer support in technical environment
- Hotel (front-desk/reservations) / and or hospitality experience ( advantageous)
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
- Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels
- Self-motivated & ability to deliver under pressure
- A proactive team player
- Organised and great eye for detail
- Passionate about tech and software and not afraid to upsell

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