German Customer Service

1 week ago

Cape Town, South Africa ABC Worldwide Full time

 Job Title: German Customer Support RepresentativeLocation: Cape Town Employment Type: Full-time/ Hybrid (after 3months) Language Requirement: Fluent in German (written and spoken) & proficient in EnglishAbout the Role:We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience. Key Responsibilities:Handle inbound queries from German-speaking customers via email, live chat, and telephoneProvide accurate information on products, services, orders, and account statusTroubleshoot customer issues and ensure timely resolutionEscalate complex issues to the appropriate internal teams when necessaryMaintain up-to-date knowledge of company products, services, and proceduresDocument customer interactions and maintain accurate records in the CRM systemEnsure high levels of customer satisfaction through professional and empathetic communication? Requirements:Fluent in German (C1-C2 level) and proficient in English1–2 years of experience in a customer service or support environment (preferred)Strong communication and problem-solving skillsTech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)Ability to work independently in a fast-paced, dynamic environmentExcellent attention to detail and time management skillsA customer-first mindset with a proactive and positive attitude? Education:Minimum: Matric / High School DiplomaPreferred: Diploma or degree in Business, Communication, or related fieldBenefits:Competitive salaryComprehensive training and supportCareer growth opportunitiesA collaborative and international team environment

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