German Speaking Customer Support Representative
2 days ago
We are looking for an outstanding German Speaking customer support specialist to join the ViVa team
(Please note this in an on-site job located in Cape Town)
**About ViVa Outsourcing**:
ViVa Outsourcing is a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning. Our offices are in an attractive setting, within a well looked after business park in Tokai. This is an outstanding opportunity to start this journey together with us and to build a dynamic, motivated team around you.
**About our client**:
The client is a leading provider of certification examinations all over the world. For more than 10 years, have played a large role in certifying the know-how of IT professionals in over 90 countries on 6 continents in 10 languages. With over 30,000 certifications per year, they pave the way for successful career development.
**Duties & Responsibilities**:
- Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members.
- Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence.
- Ensure all required systems are kept updated with details of the customer’s correspondence, such as the input of new customer information.
Experience and qualifications:
- Experience providing customer support in technical environment
- Have a minimum of 1-2 year experience in Customer Support
- Be quick and efficient
- Experience in dealing with written correspondence
- Proficient in Microsoft Suit (Excel, Word)
- Excellent English and German literary skills
**Salary**: R20,000.00 - R40,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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